Under Armour has one mission: to make you better.
We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates.
As a global organization, our teams around the world push boundaries and think beyond what is expected.
Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can't imagine living without.
**Position Summary**:
Lead a team of dedicated associates who achieve or exceed the sales and profitability targets by maintaining operational and merchandising excellence and by delivering a compelling customer experience unique to Under Armour
Guidare un team di collaboratori che raggiungano o superino gli obiettivi di vendita e di redditività mantenendo eccellenza operativa, offrendo un'esperienza di acquisto irresistibile ed unica per la clientela Under Armour.
**Essential Duties & Responsibilities**:
- include but are not limited to the following:
- Own the service culture and customer experience
- Lead and model the customer experience principles for store team; ensure store service/selling culture is representative of the Under Armour brand
- Maintain all standards covering merchandise and floor sets
- Oversee all areas of inventory control; manage store shrink performance within outlined expectations
- Where applicable, coach and empower the Assistant Store Manager (ASM)
- Manage total store talent - seasonal hiring needs, anticipated turn; recruit and deploy to ensure store is optimally staffed at all times
- In partnership with Retail Operations Team and local HR, own total team skill capability through robust on-boarding and continuous training
- Provide timely and constructive feedback to the Retail Operations team in all facets of store operations
- Manage store payroll to optimize business results; ensure staff scheduling meet the needs of the business
- Compile customer feedback on product and communicate to Retail Operations team
- Ensure compliance with all UA policies and procedures
- Model the behaviors reflected in the UA Way: Walk with a Purpose; Be Humble, Stay Hungry; No One Person is Bigger than the Brand - Team; Integrity
- Garantire il massimo del servizio e garantire la miglior esperienza per il cliente
- Assicurarsi che tutto il team mantenga i piu' alti standard di vendita ed accoglienza, che rispecchino e siano rappresentativi del marchio Under Armour
- Applicare correttamente e supervisionare i processi aziendali/gestionali
- Mantenere il controllo del patrimonio aziendale, gestire e supervisionare le performance assicurandosi di raggiungere i target preposti
- Ove possibile, garantire training costanti e responsabilizzare maggiormente la figura subordinata di Assistant Store Manager (ASM)
- Gestione delle risorse umane del punto vendita (assunzioni stagionali, turnazioni, ricerca e sviluppo di nuove risorse) garantendo una copertura ottimale del punto vendita
- Con il supporto delle risorse umane, aggiornare e formare costantemente il team accrescendo le competenze dei singoli
- Mantenere una comunicazione costruttiva e fluida circa tutti gli aspetti delle operazioni tra i vari dipartimenti aziendali grazie a feedback precisi e puntuali
- Gestione del budget assegnato per le risorse umane, garantendo il rispetto degli obiettivi, assicurandosi di rispondere correttamente alle necessita' del business
- Raccogliere e veicolari i feedback della clientela e comunicarli al team di Retail Operations
- Garantire piena conformità con le politiche e le procedure UA
- Rispecchiare ed applicare correttamente il modello di Servizio UA Way: Porsi obiettivi perseguibili, restare umili (nessuno e' piu' grande del marchio), lavorare in team.
**Qualifications (Knowledge, Skills & Abilities)**:
include but are not limited to the following:
- Inspired Leadership.
Articulates a compelling vision and the roadmap to success; adept at aligning and empowering a diverse set of teammates and stakeholders
- Team Player.
Loves being part of a team, both leading and serving; demonstrated deep commitment to colleagues; highly effective in a matrix environment
- Humble & Hungry.
Confidence without arrogance; driven to continually "up their game" regardless of prior successes
- Unparalleled Integrity.
In good times and bad, lives the UA Way; takes ownership for mistakes; delivers tough messages directly; doesn't "back-channel"
- Action Oriented.
"Can do" and "does do" attitude; authentically engaged with people and situations
- Accountable.
Commits to stretch goals and delivers; holds self and team to the highest performance standards
- "Gets" Under Armour.
Passionately embraces the challenge and effort to keep UA unique; committed to go the extra mile to build/protect the brand
- Teamplayer.
Essere parte integrante di una squadra sia per guidare che per servire, dimostrare profondo impegno nei confronti dei colleghi e