Responsibilities: Define and implement strategies to maximize the business value of technical and functional services, aligning client needs with internal and external resources.
Lead cross-functional teams composed of business analysts, software engineers, project managers, and other professionals, ensuring their development and optimal performance.
Oversee several delivery lines/clusters, ensuring efficient resource allocation, meeting financial objectives, and client satisfaction.
Promote and monitor collaboration across various departments (e.g., Sales, R&D, Operations) to shape solutions and ensure smooth service execution and delivery.
Drive the design and implementation of innovative solutions, ensuring interoperability between internal teams and external system integrators.
Oversee resource planning and capacity management to meet project demands and client requirements.
Ensure adherence to financial planning, budgets, and timelines, proactively managing risks and implementing improvements.
Foster talent development and manage relationships with technology partners to ensure smooth integration of solutions.
Monitor and analyze performance metrics to ensure continuous improvement in delivery processes and customer satisfaction.
Identify and mitigate risks to optimize delivery efficiency and minimize cost overruns.
Hard Skills: In-depth expertise in financial planning, capacity management, and resource allocation.
In-depth knowledge of Life, P&C, and Claims business processes, IT capabilities, and regulatory compliance.
Proficiency in project management methodologies (Agile, Waterfall), shared service management, and risk mitigation strategies.
Experience with nearshore and offshore delivery models, system integration, and IT infrastructure.
Strong understanding of SaaS solutions and cloud architectures in the insurance sector.
Other Relevant Skills: Strong leadership and team management abilities, with a mentorship-oriented approach.
Strategic thinker with a proactive approach to problem-solving and decision-making.
Effective communicator, negotiator, and skilled in conflict resolution.
Ability to drive continuous improvement and optimize cross-functional collaboration.
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