Work And Family Life Specialist

Duties Serves as a consultant and instructor on a variety of WFL topics and issues.
Provides informative and tangible advice, assistance, and instruction to address customer concerns, needs and requirements associated with Navy-life (deployment/separation; frequent relocation, transitioning from military to civilian life, etc.).
Gathers data, compiles statistics, reports progress and makes recommendations to the supervisor on program planning, agency coordination and follow-up procedures for use at installation, regional and DoD levels.
Evaluates, interprets and acts upon data received through customer interviews, general research provided by other agencies/academia, and community based resources.
Implements, monitors, documents and tracks service provisions to evaluate and ensure client satisfaction and effectiveness.
Disseminates and collects customer evaluation feedback in accordance with the FFSC Quality Assurance Plan.
Provides timely inputting of FFSMIS (or equivalent data collection program), and other required workload data for all services provided.
Ensures appropriate referrals and follow-up for services requested and documents contacts and results.
Works independently and/or with other FFSC staff to provide guidance and training to deliver course curricula and prepare accompanying resource materials.
Plans, coordinates, and schedules FFSC workshops, programs, and GMTs.
Regularly reviews all new and existing programming IAW with Region and CNIC policies and recommends changes to supervisor.
Organizes and implements initiatives such as job fairs and executive career study groups that invite prospective employers to the installation.
Provides backup support to all other WFL Specialists, and is cross-trained to provide support in other WFL program areas not specifically assigned to this incumbent.
Responsible for marketing program workshops, events, and activities verbally and in writing via AFN, base newspaper, social media in partnership with the center's administrator responsible for center marketing.
Works with N9 functional areas by facilitating joint program events and presentations in N9 recreation, lodging, housing, barracks and other facilities.
Collaborates with civilian and military professional resources to gather information and stay abreast of current issues and events.
Responsible for the coordination and completion of special project activities including but not limited to CNIC monthly themed events and activities.
Serves on various committees and councils to optimize viewpoints related to military life.
May serve as command representative for the command representative program and makes contacts with commands in accordance with guidelines established by the FFSC Director.
Facilitates and conducts program components related to the separating of military members and/or family members following a full or partial military career.
This includes coordinating presence of Department of Labor, Department of Veterans Affairs, Small Business Administration who conduct a variety of training in support of the Veterans Opportunity to Work Act and other legislation, Transition Assistance programs and various other Navy-related initiatives designed to prepare Service Members for success in civilian life.
Provides and coordinates access to an array of workshops, programs, services, and support to meet the identified needs of separating service members and their families when applicable on various topics to include but not limited to relocation assistance; personal financial management; education counseling and guidance to include choosing a degree program, college tuition, funding options as well as higher education admissions assistance; employment opportunities and support, including career coaching and planning, resume writing, interview preparedness, and job search strategies; identifying transition benefits for which they may be eligible; military and civilian social service resources; and non-medical individual and family counseling.
Relocation Services: Establishes, develops, implements, monitors and coordinates WFL services and activities to include information and referral (I&R) services.
Refers customers, as appropriate, for specialized assistance.
Compiles and updates for inclusion in the welcome packet, information on community characteristics and services, spouse employment opportunities, special education, housing, medical facilities, utilities, taxes, local laws, and other unique information related to the particular location.
Develops newcomer orientation providing extensive information on installations and civilian community resources and services.
Refers customers who encounter stress of cultural adaptation and disruption of social and family ties.
Identifies and addresses the individual adjustment needs providing counseling referrals when appropriate.
Requirements Conditions of Employment Ability to obtain favorable adjudication of a National Agency Check with Inquiries (NACI).
Travel may be required.
Hours may vary depending on client needs, outreach activities and emergencies, which will require some evenings and weekends.
In cases of emergency situations, involving military families, incumbent may be required to be available in an on-call status.
Qualifications Knowledge of, and experience in, the delivery of education services, with a focus on human/personal growth and development.
Knowledge and skill in developing and evaluating needs assessments.
Ability to collect, evaluate, and disseminate information; assess and measure organizations' and other serviced populations' trends, concerns, and needs; assist in identifying and prioritizing goals; and provide guidance and direction for the development and implementation of effective plans, procedures, and tools to address such issues.
Skill in conducting interviews to establish the nature and extent of concerns and issues and provide assistance to develop goals and plans, in order to determine appropriate referral services and options.
Skill in preparation of presentations and public speaking in personal- large and small group settings.
Effective skill in forming and retaining working relationships with peers and leadership.
Skill in using various computer software database, spreadsheet, word processing, and network programs.
Knowledge of the formulation and execution of needs assessment tools.
Ability to communicate effectively verbally and in writing to prepare and present findings and recommend solutions, and compose a variety of correspondence, budget justifications/requests, instructions, and other materials.
Skill in conducting interviews with management and staff to obtain or exchange information about work objectives, processes, procedures and policies.
Skills in establishing and maintaining effective working relationships using tact, diplomacy, and overall professionalism in interactions with customers, leadership of commands and organizations, partnering agencies, and with program representatives and officials of community organizations.
Education Bachelor's degree or higher: behavioral or social science; or related disciplines appropriate to the position (such as a business-related field).
OR Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
OR Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
Additional information To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees.
Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply.
Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
Some positions have special requirements.
Selection may be tentative pending the completion of these requirements.
Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc.
All selections are contingent upon satisfactory employment reference checks.
Employment is subject to successful National Agency Background Check.
Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.
The Department of Navy (DON) is an Equal Employment Opportunity Employer.
All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, genetic information or any other non-merit factor.
The DON provides reasonable accommodation to applicants with disabilities.
Applicants with disabilities who believe they require reasonable accommodation should call 011-39-081-568-5612 or e-mail their request to ****** to ensure proper consideration.
The decision to grant an accommodation will be made on a case-by-case basis.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement.
Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.
Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.
The selecting official may choose to conduct interviews.
Required Documents The following documents are required at the time of application: Resume that includes relevant work experience with start/end dates stated in month/year, description of duties and salary, as well as any applicable education and contact information.
For current or previous Federal employees, the resume should also include the Pay Plan, Series and Grade for each work experience entry.
If qualifying based on education or a combination of education and experience, attach proof of education (transcripts, certifications, degree, etc.).
If you are a current or previous Federal employee, attach a copy of your most recent SF-50 or agency notification of personnel action form that provides current position, grade level, and duty location.
If you are a veteran claiming Veterans Priority Consideration, attach your DD-214 "Certificate of Release or Discharge from Active Duty," showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.).
The member 4 copy of your DD-214, "Certificate of Release or Discharge from Active Duty," is preferable.
NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
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