An exciting opportunity within a dynamic and fast-growing business awaits the right candidate. This is a busy but friendly environment that will suit an organized person with a great balance of having an eye for detail and high-level view and paired with plenty of team spirit.
Responsibilities: Reporting directly to the Retail Manager, the Training Manager is responsible for:
Adapt and animate TAG Heuer training programs across Italy, acting as a business partner with the Sales and Marketing teams Alongside HQ Training team, develop and co-build training and coaching programs using the appropriate tools (client experience, sales techniques, product & know-how training, history, and Maison DNA) Build a Retail training path to support the direct distribution and guide the development of the sales associates Set-up a dedicated coaching program for top stores and POS Support top management on training needs, linked to business priorities Build with the Wholesale team a dedicated training strategy for distributors (animation and training for key partners), linked to business priorities to develop the sell-out Pilot Mystery Shopping waves in liaison with the sales teams: develop Retail excellence (sales ceremony, client experience, CRM activity, etc.) alongside the store managers Follow-up and reporting of the training activities (ROI, e-learning tool) with an emphasis on continuous improvement Profile Bachelor's degree and above with min. 5 years of field experience (sales, boutique supervision, training) Min. 3 years of retail specific training experience and ideally 2 years of project management experience (organized and details oriented) Fluent in Italian and English Global vision & understanding of the retail network Proven ability to adeptly prioritize, organize and manage multiple projects Work well with others as well as independently with minimal supervision Expertise with the entire Microsoft Office Suite Outstanding written, verbal communication and presentation skills Able to travel 70% or your work time Good sense of humor, charismatic, enthusiastic #J-18808-Ljbffr
