Technical Support

Keyline is a family-owned business headquartered in Conegliano Veneto, Italy. The company is a leading manufacturer of keys, key cutting machines, transponders, and smart access solutions with 160 employees globally. With 9 subsidiaries on 3 continents, the company is present in approximately 70 countries.

Keyline is part of the Bianchi 1770 Group (ABG Holding) and has inherited centuries of experience in the key industry that has been passed down through the family since 1770.

The resource, placed in the Technical Support team, will be responsible for customer service and repair of duplicating machines in support of international offices and distributors.

Description of the Ideal Candidate

The candidate will preferably have previous experience in technical support of electronic and mechanical machines, with a good foundation in the use of IT tools and ticketing platforms.

Main responsibilities Ensure good functioning of the technical after-sales service for distributors and end customersManage repairs in the designated laboratoryManage returns and non-conformance complaintsFollow up on software upgrade audits and spare parts managementFollow up on periodic inventoryRequired Knowledge, Skills And Abilities Strong focus on customer satisfactionFlexibilityExcellent communication, facilitation, analytical and problem-solving skillsStrong interpersonal and teamwork skillsMinimum Requirements Degree in a technical field (electronics/mechatronics/electrical)Knowledge of Windows environment and information systemsGood knowledge of EnglishAbility to read electrical and mechanical drawingsWillingness to travel in Italy and abroad (worldwide)Preferred requirements Knowledge of French languageKnowledge of SAPKnowledge of Service Management Best PracticesOffer and benefits

Tenure and salary commensurate with previous experience in the role will be offered. International teamwork.
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