We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.
It's that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.
Here is an opportunity to be part of HCL Technologies: Job Description: 1st level help desk on application solutions (Microsoft Intune Windows Autopilot). Assist end users with device provisioning, application installation, and configuration in Microsoft Intune. Basic knowledge of registering a device, remediating compliance, reporting, optimizing delivery, updating Windows Defender security information, updating Windows Update features and quality patches during autopilot, driver and firmware support, managing Windows driver updates. Troubleshoot basic Intune issues, including device connectivity and compliance issues. Collaborate with other IT support teams to escalate and resolve more complex issues. Maintain accurate records of support activities and resolutions in ServiceNow. Stay up-to-date on Microsoft Intune features, updates, and best practices. Knowledge of Windows operating systems. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to work in a team. Certifications are preferred (for example, Microsoft Certified: Modern Desktop Administrator Associate). Native language proficiency is required: Italian. Benefits: A supportive, diverse and global team with a brilliant culture. Competitive compensation and benefits that includes 30 days' vacation per year, various insurances like Term life, AD &D and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few. Job Type: Full-time
Pay: €40,000.00 - €50,000.00 per year
Work Location: In person
#J-18808-Ljbffr
