MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure.
About the team MongoDB Technical Services Engineers will combine exceptional problem solving and communication skills with deep technical experience to advise customers and solve complex MongoDB problems. They are experts in components of the MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager and MongoDB Atlas.
We are looking to speak to candidates who are based in Milan for our hybrid working model.
Shifts Available: Tuesday - Saturday Wednesday - Sunday Cool things you'll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, interfacing with our product management and development teams on customers' behalf, and contributing to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
What you need The ideal candidate should have a mix of experience in most of the following areas. We are open to training people up in certain areas, so don't worry about ticking every box!
Distributed systems, Database architecture and administration, Application architecture, Data architecture Experience supporting complex mission-critical product applications and database systems (RDMBS or NoSQL or both) Strong diagnostics and troubleshooting experience Systems administration experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching Working with real time stream processing using Kafka. Serverless computing services such as AWS Lambda, Azure functions. As this role is technical but also about helping our customers, we are looking for:
Excellent communication skills, both written and verbal Genuine desire to help people Desire and ability to rapidly learn a wide variety of new technical skills Uncontrollable urge to investigate and solve problems Ability to think on your feet, remain calm under pressure, and solve problems in real-time Strong teamwork: willingness and ability to get help from team members when required Strong written and verbal skills in English and Italian Bonus Points Server side troubleshooting Deep understanding of at least one object-oriented programming language. Experience with Apache Spark. Experience using or managing MongoDB Experience using distributed version control systems, and in particular git Experience using any cloud services stack such as AWS, Azure or GCP Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators Success Measures In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem. In 6 months, you will be comfortable working directly with our customers. In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
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