Technical Account Manager, AWS Enterprise SupportAn AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
Key job responsibilities: You'll build solutions, provide technical guidance and advocate for the customer.Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.Develop trusting relationships with customers, understanding their business needs and technical challenges.Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management.Consult with a range of partners from developers through to C-suite executives.Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS.Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning.Solve a variety of problems across different customers as they migrate their workloads to the cloud.Uplift customer capabilities by running workshops, immersion days, etc.Minimum Requirements: Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.Ability to juggle tasks and projects in a fast-paced environment.Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP.Previous experience as a Software Engineer, Developer, DevOps Engineer etc.Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.Russian/Ukrainian language skills.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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