Spa Service Agent

Armani Hotel Milan is looking for a Spa Service Agent at Armani/SPA.
We are looking for a candidate who has a passion for delivering great customer service and excellent communication skills.
MAIN RESPONSIBILITIES • Ensure guest experience exceed expectations.
• Assure SPA premises and equipment are kept clean at all time ensuring guests and colleagues' health and safety at all times.. • Promote the sale of SPA Services and beauty products in conjunction with beauty treatments.
• Assist in the sales of accessories and cross related services and activities in the SPA.
• Responsibility for all payments made for beauty therapy treatments/products.
• Dealing with clients requests & needs efficiently and effectively.
• Ensure a high quality of service to guests and visitors at all times, understanding and anticipating guest needs exceeding expectations.
• Take appropriate action to resolve guest complaints as per SPA regulations.
• Take responsibility for stock control ensuring optimum stock levels at all times containing costs.
• Take responsibility for SPA bookings and accounting systems.. • Take responsibility for opening and closing the SPA.
• Take responsibility for cashing up.
• Take responsibility for the accurate maintenance of SPA equipment and operating supplies, contacting promptly Maintenance and follow-up.
• Keep accurate records of suppliers and external maintenance companies visits.
• Record accurately details of all treatments taken for each client including clients preferences and information relevant to receiving SPA Treatments.
• Check guests health prior to receiving SPA Services or accessing the SPA adjusting treatment bookings accordingly.
• Contact SPA Manager regarding guests medical conditions, health needs or when taking medication.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
QUALIFICATIONS AND EXPERTISE • Reading, writing and oral proficiency in English and Italian • Previous experience in similar or related positions • Excellent communication and organization skills • Able to work calmly & confidently under pressure Applicants must hold legal authorization to work in Italy at the time of application.
We look forward to receiving your application!
Role: Spa Service Agent Job Type: Permanent , Full Time Location: Milan, Apply for this job now.