Service Desk Technician (Brindisi, Italy)

• Logging service calls and emails in the customer CRM system;• Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents.• Producing Technical Documentation or User Manuals as required.The resource MUST have the following skills and experience:• Graduation from secondary school supplemented by training in IT, preferably with diploma.• Expert knowledge of English is required (written and verbal).The resource SHOULD have the following skills and experience:• Experience in CRM system;• Good knowledge of the following O365 package.• Excellent telephone manners, good interpersonal skills and ability to work under pressure and with minimum supervision.• Ability to write documentation reports.• Creativity/ability to find innovative solutions.• Willingness to learn on the job.Desirable certifications:• No certification is required but related certifications are valuable.Teleworking Options:? Yes, up to 2 days per week.On-Call requirements:? One week per month (rotation is subject to the number of team members).
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