Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. SERVICE CUSTOMER COORDINATOR Introduction ALFA LAVAL is a Swedish multinational company operating in Italy for over 100 years with several sales offices, manufacturing and research and development. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly diverse workplace based on empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day. Our driving force is to accelerate success for our customers, people and planet. Who you are? We are looking for a Service and Customer Coordinator who will coordinate technical assistance and process incoming customer claims
About the job Your main activities will be: Become the inbound point of contact for all technical support requests from customers
Manage and record all claims from customers
Perform a preliminary technical analysis of the issues, responding directly rather than with the collaboration of technical departments
Constantly analyze all incoming claims, providing constant feedback to the engineering in order to improve the product
Planning interventions of technicians at the end customer
Produce reports and statistics on the periodic trend of customer claims
What you know 3-5 years of experience as a field service engineer for end customers in start-up activities of mechanical and electrical troubleshooting
General knowledge of programming PLC (Siemens Step7, Tia Portal; Rockwell Rs Logix5000)
Degree or graduation in mechanical or electrical engineering
Good knowledge of English, basic knowledge of Spanish (appreciated)
Ability to work in a team and problem solving
PLEASE SEND CV IN ENGLISH
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