INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The Senior Business Process Analyst will report directly to the Leathergoods Operations Director and will play a key role in driving business process improvements. You will work with process owners to gather information, define requirements, and work closely with IT to develop solutions that meet business needs. The Senior Analyst will oversee the development of new processes, manage testing and trials, provide day-to-day user support throughout the project roadmap, resolve issues, and maintain system documentation. In addition, you will proactively lead the implementation of new processes and systems by providing training and guidance to users. The Senior Business Process Analyst will ensure the successful delivery of various workstreams, managing stakeholders, addressing dependencies, mitigating risks and issues, coordinating testing, and providing ongoing support and training across the business.
RESPONSIBILITIES
Collaborate with business stakeholders to facilitate the design of new processes and perform gap analysis. Lead the definition of the business blueprint by gathering requirements from stakeholders and drafting the BBP document. Analyse and approve functional analysis provided by IT partners, ensuring alignment with agreed specifications. Supervise and coordinate the implementation and continuous improvement of IT systems from inception to completion. Closely collaborate with Supply Chain, Product Development, Logistics, Finance, and IT. Act as the main point of contact for users. Take overall responsibility for user testing and training. Participate in IT-managed roll out projects. Act as super user to support before and after new software releases. Manage the User Acceptance Testing (UAT) for the production part of the solution. PERSONAL PROFILE
University Degree in Management Engineering or Computer Science. Experience in fashion industrial/manufacturing environment, preferably within the Leathergoods business. Proficiency in ERP environments; experience in Stealth3000 would be an asset. Experience with PLM products. Understanding of Supply Chain, Product Development, Production, and Logistics processes. Fluent in English and Italian. MEASURES OF SUCCESS
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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