Customer Service:
- Greet customers promptly and warmly upon entering the store.
- Understand and cater to the unique needs of luxury clientele.
- Offer personalized styling advice and product knowledge.
- Build and maintain long-term relationships with clients, following up on past purchases and recommending new items.
- Handle customer complaints and returns gracefully and professionally.
- Ensure high levels of customer satisfaction through excellent sales service.
Sales:
- Drive sales by understanding current jewelry trends and what appeals to the store's target clientele.
- Demonstrate in-depth knowledge of stones and jewelry and the store's product line, designers, and unique selling points.
- Utilize effective selling techniques to maximize store's profitability.
- Collaborate with team members to achieve individual and store sales targets.
- Follow and achieve store's sales goals on a monthly, quarterly, and yearly basis.
- Cross-sell products (jewelry and fashion).
Store Operations:
- Ensure merchandise is appropriately safe and displayed and the store is well-maintained.
- Restock items as needed and maintain inventory accuracy.
- Process purchases, returns, and exchanges using the store's point-of-sale system.
- Participate in regular staff meetings and training sessions.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
Merchandising:
- Assist in visual merchandising, setting up displays, and organizing store layout.
- Collaborate with management and other team members to maintain store aesthetics in line with brand standards.
Personal Development:
- Attend workshops, training, and jewelry events to stay updated with the latest trends and brands in luxury fashion.
- Continually enhance product knowledge, sales techniques, and customer service skills.
- Team up with co-workers to ensure proper customer service.
- Build productive trust relationships with customers.
Requirements:
- Minimum 2 years of experience in Luxury Retail Management.
- Excellent English - verbal and written.
- Personal Attributes:
- Strong interpersonal and communication skills.
- Passion for fashion, trends, and luxury brands.
- Professional appearance and demeanor.
- Flexibility in working hours, including weekends and holidays.
- Competencies:
- Customer-centric mindset.
- Excellent sales and negotiation skills.
- Strong organizational and multitasking abilities.
- Attention to detail.
- Ability to work in a team environment.
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