Retail Training SpecialistBring innovation, demonstrate passion, and elevate communication with a start-up approach in the implementation of all Retail Training & Development projects, with a main focus on Customer Service and Product Knowledge, and all core related activities targeted at Retail staff in support of the Training Manager.
CORE JOB RESPONSIBILITIESPlan and organize employees' training & development projects in all aspects, with a particular focus on Retail store staff training.Assessment of training needs.Design & creation of new training content and materials in innovative, modern, and tailor-made ways aligned with company strategy and goals, making use of all methods, tools, and channels available.Planning, implementation, and facilitation of the company's retail training App channels to increase brand Product Knowledge and Customer Service, elevate brand awareness among store staff, improve training efforts, and increase sales.Focus on Product Knowledge and retail-oriented topics on different aspects, including customer service, store KPIs, performance improvements, team coaching, and development.Organization of training courses and workshops, as well as communication with external training providers.Monitoring of training efficacy through surveys and other ROI analysis methods.Working in a team with the US Training team and all product lines, businesses, and departments at corporate, as well as local HR, Retail, and leadership teams in all EU countries.Work with and coordinate field Training Store Managers in different European countries and manage Training store visits and coaching on the field.Carry out Training Store Visits and facilitate training sessions in the countries (both in stores and at subsidiaries).Organize other cross HR/Training processes, including the performance assessment process, Employer Branding projects, new joiners onboarding, new manager training, etc.RequirementsBachelor's degree or equivalent (preferably in Training & Development, Communication, Advertising, Marketing, Languages, etc.).Fluent in English; any additional language is considered a plus.Knowledge of LMS and training authoring tools (like Articulate Rise) will be considered a plus.Knowledge of MS-Office (in particular PowerPoint and Excel) is needed; any additional operational system or graphic or video competence (like InDesign, Photoshop, video editing, animations) is a plus.Minimum 2-3 years of previous work experience in a similar role and field.Excellent knowledge of digital and social media.Strong passion for the fashion industry.Strongly creative and innovative, with high out-of-box thinking, proactivity, and an outgoing attitude.International background is a plus.Any progressive work experience in the retail world will be considered a plus.Open-minded towards a multicultural environment.Customer-oriented, approachable, with strong interpersonal skills.Strong written and verbal communication skills.A good team player.Strong multi-tasking skills and ability to adapt to a constantly changing work environment.BenefitsAn international, fresh, and dynamic working environment.Balance between work and personal life: Smart Working (Hybrid work model) and Time flexibility.Physical & Mental Health programs, sustainable projects, and workshops promoted by Guess Community.Arts, sports, and social events outside the office, thanks to our Guess Fun activities!Training & Development platform and paths.Discount on our products both online and in stores.
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