Purpose & Overall Relevance for the Organization:To drive consistency in the delivery and implementation of Retail learning programs that enable a premium consumer experience, support operational excellence and helps adidas meet or exceed our business and people objectives. Key Responsibilities: Service Culture Role-model service standards and salesfloor leadership skills Provide feedback on observed service behaviors of all team members Drive daily Team Huddles and Team Captain role on the salesfloor Champion consumer NPS and membership initiatives Conduct consumer NPS call-backs Drive product knowledge transfer to selling behaviors Support adoption of consumer facing tools. Learning Operations Create monthly training calendar with store leadership and local Training team Plan and coordinate all learning activities for new and existing team members Go-to person in store for adidas retail digital learning platforms Guide and support Store Leadership Team on creating and completing learning plans Organize and ensure availability of relevant training materials Support participant journey in expert and specialists certification programs Support learning needs related to campaign launches and events* Learning Delivery Facilitate in-person and virtual training sessions Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership Deliver service and selling skills training Deliver evergreen and seasonal product learning in relevant categories Deliver new employee Onboarding program Engage with the learners throughout their digital learning journey. Learning Analytics Demonstrate impact of learning initiatives using adidas learning analytics tools Identify Store learning results for recognition and/or action planning Update Store Leadership on learning progress and completion rates Analyze NPS reports and propose recognition or action planning on service Provide Feedback on Retail learning programs to local Training Team Authorities: None Key Relationships: Consumers Store Leadership and Team Local Retail District Leader, Local Retail Training Manager Europe Retail Training Academy, Europe Retail & Consumer Excellence Team Global Retail Training community. Knowledge, Skills and Abilities: Strong written and verbal communication skills Strong communication skills including impactful presentation and facilitation skills Advanced numeracy and literacy Good MS Office Skills Solid business acumen and in-depth knowledge of Retail, Consumer and People KPIs Ability to multi-task Efficient and effective in time management Ability to develop strong and credible relationships with store team. Requisite Education and Experience / Minimum Qualifications: Consumer facing experience 2 years' experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background. adidas retail commitment to successful candidate: Enrollment in Retail trainer capability program (Brandon Hall Gold Award winner) within 12 months of start date Line Manager support in this development journey with access to functional mentoring from a certified retail trainer within local market.
