Company Description
Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel's 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane's best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.
Job Description
Bring your learning and development experience and human resources knowledge to a fun, collaborative and fast paced environment where you will have the autonomy to create and innovate. Working in the hotel industry brings new and exciting challenges every day and means you are surrounded by warm, engaging, hard-working and supportive people.
The Training and Engagement Facilitator at Sofitel Brisbane Central provides a range oflearning and development programs and services, both operational and administrative, to assist the Talent and Culture team in maintaining a strong and capable workforce and to drive a positive culture in the hotel.
Reporting to the Director of Talent and Culture and working within a small human resources department that looks after the hotel's 300+ ambassadors, you will be part of a high-performing team that cherishes and nurtures its people and encourages fresh ideas and positive change.
This role works closely with hotel employees at all levels to plan, create and deliver and report on compliance and development training, with a key focus on building brand awareness, maintaining quality and enabling skills development.
Focused on delivering timely, accurate and engaging content in line with the Sofitel and Accor brand standards, the successful candidate will be a reliable team player with integrity and grit, who displays a consistently positive attitude and a guest-centric approach.
Key responsibilities include: Create, facilitate and coordinate face to face and online training sessionsBe an engaging facilitator, planning and deliveringtraining consistently across all areas of the hotelBe a source of knowledge for training and engagement,providing regular and timely advice to leaders and employeesWork with managers to develop their knowledge and training capabilityBuild and maintain relationships with external training providers and suppliersManage and administrate cloud-based systems geared toward engagement, including Brownie Points (recognition), Peakon (employee surveys) and INES (training and talent management)Oversee the administration of apprentices, trainees, interns and work placementsPlan and organise hotel engagement activities and events in collaboration with hotel Committees, department managers and employeesPromote the health, safety, wellbeing and inclusionof employees through engagement activitiesPerform administrative duties to achieve an organised and compliant training functionRegularly report on training progress and outcomesAssist with the general day to day operations in the Talent and Culture department. Qualifications
You will excel in this role if you have: An engaging, charismatic, fun and personable training delivery styleA passion for people and a desire to develop othersAn innovative mind and a drive to continuously improveAbility to use Microsoft Suite and cloud-based programs to create professional training materialTech skills to enable content creation and sharing through video and socialsAnalytical skills for reporting and data interpretationTertiary qualifications in Human Resources or a related disciplineA desire to grow your career in Talent and CultureThe ability to motivate, engage and coach othersExcellent written and verbal communication skillsAn efficient, flexible and proactive work styleImmaculate personal presentationExperience within the hotel or hospitality industry preferred. Additional Information
We live by our Heartist principles, that is, we embrace the essence of the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.
Sofitel Brisbane Central offers ambassadors career development opportunities within the hotel and the broader Accor Group. We boast strong connections within a network of luxury hotels across the Accor Group that is collectively known as "La Maison" (French for "The House"). This allows ambassadors direct access to world-class expertise from top minds in luxury hospitality.
As a Sofitel Heartist, you will also be rewarded with:
Career development opportunities within the largest hotel group in the PacificDiscounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwideComplimentary hotel stay package to celebrate your work anniversarySecure parking in the centre of Brisbane for only $10 per dayDirect access to Central train stationComplimentary food in the ambassador dining roomLaundered uniforms.Interested but have questions? Please don't hesitate to contact Pamela Lester, Director of Talent and Culture for a confidential discussion on 0409 598 890 or via LinkedIn.
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