RESTAURANT MANAGER - GRAN MELIA' PALAZZO CORDUSIO Area: Food & Beverage Location: Milano, IT "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.
It is knowing that the world is yours and that you can work in many countries.
And all with the feeling that you are part of a big family.
MISSION: Organise the operation of the restaurants to guarantee the quality of the service offered to the customer to contribute to the achievement of the Food and Beverage ratios and the economic, quality, working environment, people development and operational objectives of the hotel.
OPERATIONS Knowledge of implementing the restaurant's methodology (products, orders, service standards).
Knowledge of and follow-up on the restaurant products in the hotel.
Planning menus (menu rotation).
Reviewing and following up on maintenance actions in the facilities.
Review VIP procedures.
Carry out inventory procedures (if applicable).
Manage orders.
Manage staff.
Follow-up comments on Review pro and social media and action plans.
Review the daily/weekly/biweekly/monthly HACCP Control.
Participate in daily briefings to keep abreast of departmental situations.
Ensure the team's knowledge of the data sheets for the different outlets.
Monitor staff costs by outlets, productivity KPIs, cooks ratios per cover, events, and breakfasts.
Plan daily washing line, daily cleaning of kitchen areas, plan weekly/fortnightly/monthly deep cleaning.
ECONOMIC-FINANCIAL Be knowledgeable of their department's budget.
Support the head of department in the preparation of projections.
Ensure the fulfilment of the economic goals established in the department.
HUMAN RESOURCES Support and participate in the identification of talent in their department.
Be knowledgeable of the development plans and tools in Human Resources and promote their use.
Identify high potential staff, as well as actively participate in the development of the team and trainees (if applicable).
Encourage the participation of their team in the wellness programmes available at the Hotel.
CUSTOMER EXPERIENCE Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations and identity manuals that apply to their department.
Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
SUSTAINABILITY Promote the local gastronomy of the destination.
Ensure the separation of waste generated in their area of responsibility.
HEALTH & SAFETY// HEALTHY WORKPLACE Be knowledgeable of the hotel's evacuation plan.
Ensure compliance with the Occupational Health and Safety Procedures and Instructions.
At Meliá we are all VIP Great professionals who make everyday life easier and exceptional.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family.
We are an equal opportunity employer and value diversity.
We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws.
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