Your Mission What is more sustainable than investing your ideas, your energy and your work time in making our little planet a pleasant and welcoming home for the many generations that will follow us? It is not only a job - it is a just cause that will fill you with satisfaction every day.
We are constantly moving forward and looking out for a Remote Support Engineer to support our growth in the solar industry.
First-level support of issues, communicate with customers and provide support GSP system tickets handling for direct sales product. Perform troubleshooting and incident response on the systems according FQA and instructions. Escalate the trouble ticket to second Line when you cannot solve it. Track issues through to resolution. Implementation for software delivery and upgrades. Working to triage or troubleshoot the issues within their defined areas. Your Profile To feel comfortable in this role, it's essential to have:
Education as Electrical technician or Engineer. Willingness to work on call duty. Experience with Sungrow product is beneficial. Experience dealing with issues, and good communication skills. Willingness to travel. English and Italian Proficiency at least C1 Level. Driving license is beneficial. H&S training to access construction sites with electrical specific training is beneficial. Field service work experience is beneficial. Why Us? This decade is focused on energy! We are proud to lead this discourse and offer fitting solutions for it.
We have the strongest PV-Inverter R&D and have become the world's biggest Inverter Manufacturer. Now, we are increasing our game, and you might become part of it!
Many opportunities await you:
Opportunities for career advancement. Bonus payment based on pre-agreed and signed KPI agreements. A multinational team awaits you with lots of European and transeuropean exchange! Possibility for technical and commercial knowledge increase regarding string inverters, central inverters, inverter stations including transformer and switch gear, and storage solutions. Technical and commercial training in our headquarters in Germany and visits to the big R&D facility in China! About Us We are a green tech company with young creative minds, fighting every day to achieve our mission – Clean Power for All! With 500+GW of clean power presently installed worldwide, we are on the road to success!
Welcome to Sungrow.
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