Splendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of Portofino.
Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family.
Awash with nautical spirit, our gem on the Italian Riviera celebrates the art of Ligurian living in its purest form.
We are looking for a Reception Manager for the next season (spring 2024) to join our Front Office team.
The ideal candidate is passionate about hospitality and comfortable with challenges.
He/She is willing to provide authentic and luxury experiences, demonstrating care, confidence, curiosity, and community.
Main duties and responsibilities: Greeting guests and ensuring that they receive an efficient and friendly check-in and check-out.
Rooming our guests.
Answering enquiries and providing information about the hotel and local area to guests.
Organising special requests and communicating with all departments within the hotel to ensure that our guests receive the highest standard of service.
Implementing the Leading Quality Assurance Standards.
Supporting, training, and supervising front office staff.
Supervising workload during shifts.
Maintaining working relationships and communicating with all departments.
Allocating guest rooms according to reservation requests and guests' needs.
Verifying that accurate room status information is maintained and properly communicated.
Resolving guest problems quickly, efficiently, and courteously.
Conducting regularly scheduled meetings with the front office team.
Maximising room revenue and occupancy by reviewing status daily.
Ensuring implementation of all hotel policies and house rules.
Operating all aspects of Front Office computer systems.
Ensuring timely and professional responses to all messages and emails.
Monitoring all V.I.P.
special guests and requests.
Reviewing daily front office work and activity reports generated by Night Audit.
Reviewing Front Office log book and guest feedback on a daily basis.
Maintaining an organised and comprehensive filing system with all documentation.
Performing Duty Manager duties and other duties requested by management.
Requirements: At least 5 years of previous professional experience preferably at an international level in the same role.
Fluent in English and Italian.
A third language is required.
Knowledge of Hotel Management software.
Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher).
Other requirements: Effective communication, emotional intelligence, adaptability.
Collaboration: be able and willing to work as a team player.
Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues.
Global perspective: treat each other with respect and inclusiveness regardless of position, level, or background.
Benefits: We offer seasonal Labour contract according to C.C.N.L.
Settore Turismo - Level 2, Reception Manager.
Start date: April 2024 to End date: January 2025, with the aim of a continuous collaboration over subsequent seasons at Splendido Mare and a career path.
Salary as by CCNL + increase based on seniority and skill level, separate payslip for 13°, 14° and TFR.
Monthly welfare incentive based on quality goals + welcome bonus.
Accommodation in our staff house including breakfast, staff cantine.
Bus ticket as a benefit for the contract period.
Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.
About Belmond: Belmond has been a pioneer of exceptional luxury travel since 1976.
Its portfolio extends across 24 countries with 46 remarkable properties.
The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.
We treasure history while looking to the future.
We embrace community spirit and believe in responsible, sustainable tourism.
Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
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