The American Association of School Administrators, d/b/a, AASA the School Superintendents Association, is the premier association for school system leaders. We serve as the national voice for public education and district leadership on Capitol Hill. A professional community of more than 10,000 educational leaders, AASA and its members are committed to providing high-quality public education to all students. We are looking for a project coordinator with exemplary customer service skills to work with our Leadership Network department. LN is AASA's professional development arm supporting a pipeline of diverse superintendents and educational leaders as they advance their knowledge, skills and disposition for highly effective leadership. The incumbent of this position supports the department's mission while providing frontline customer service to our members. In addition, this coordinator is responsible for essential administrative functions for Leadership Network activities. AASA is located in Alexandria, Va., just outside our nation's capital. We are conveniently located just blocks from the King Street Metro station, but we also provide free parking for our staff. This individual will be required to work in our office based on the nature of the position. Occasional remote work may be allowed. Interested candidates should submit resume and cover letter no later than Sunday, November 24 , using the supplied link on this page. To perform this job successfully, an individual must be able to perform the essential duties and responsibilities beyond satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to ensure individuals with disabilities to perform the essential duties and responsibilities. Hiring salary for this position is $48,000 to $60,000 depending on knowledge, skills and experience. Benefits for full-time staff include: Free onsite parking; Medical, dental and vision insurance; 403(b) retirement plan; Long-term disability coverage; Life insurance and accidental death and dismemberment coverage; Short-Term Gap Coverage under our Family Medical Leave; Legal Resources membership; Voluntary supplemental benefits; SmartBenefits – AASA subsidy and additional pre-tax purchase; Employee assistance program; Credit union membership; Flexible spending accounts – dependent and medical; Paid vacation; paid sick leave, personal leave (2 days per year) and holidays (11 days per year). MAJOR RESPONSIBILITIES: Provides High-Level Customer Service for In-Person Professional Development Events and Meetings Coordinates meeting logistics by ensuring the room is fully prepared for scheduled events, including setting up name badges, table tents, beverages, and food. Functions as the lead technology assistant, collaborating with the program lead to address any technical needs. Provides ongoing customer service support throughout the session, ensuring a smooth and professional experience for all participants. Coordinates and Completes Project Tasks as Defined and Assigned in Individual Project Plans Liaises with the Leadership Network staff, and other departments as needed, on new program setup, web updates, application edits and overall recruitment needs. Provides Administrative Support for Department and Organization as Required Performs administrative duties including processing correspondence, booking travel, reconciling expenses, and preparing reports and presentations. Provides superior customer service by responding to all inquiries in a timely, helpful, & courteous manner. Communicates with program participants by disseminating meeting details and calendar invitations, posting meeting/event messages, and reviewing and responding to participant inquiries. Responds to general inquiries via email, regular mail or telephone. Filters inquiries that require resolution by other departments to the appropriate individuals. Provides calendar management using advanced appointment settings as needed. Monitors AASA LN webpages ensuring content is up to date (by sending new information to our webmasters) and reflects current efforts and priorities as needed. Prepares invoices, travel expense vouchers, and other travel-related reimbursements for directors, consultants, mentors and participants as needed. Serves as Backup to the Primary Receptionist Welcomes visitors to the building. Responds to incoming telephone calls and AASA member/customer inquiries. Keeps current on AASA programs, member benefits and dues structure. Review and implement tasks and services as outlined in the front desk procedures handbook. QUALIFICATIONS: Education: Bachelor's degree or equivalent training and experience expected. Experience: Demonstrated success in project management and administrative services. Minimum two years of professional experience in a busy work environment with tight deadlines. Graphic design and/or familiarity with social media tools, such as Facebook, Twitter, Snapchat and LinkedIn a plus. Skills: Demonstrates excellent communications, human relations, customer service and project management skills. Must be able to handle multiple tasks simultaneously. Demonstrates ability to work under pressure with many different individuals. Must have the ability to maintain composure under stressful conditions. Strong initiative and adept at managing deadlines. Exhibits professionalism. Proficient in using varied PC applications, including Microsoft 365 and PowerPoint. OTHER REQUIREMENTS: Regular use of laptop computers is common. Travel may be required and longer than normal hours of work at meetings and conferences may be expected. The responsibilities shown above are characteristic of this position and may not include all duties. In addition, AASA staff are expected to work collaboratively and willingly on teams and projects as assigned and to perform other duties as requested. The incumbent of this position will be required to work in our office based on the nature of the position. Occasional remote work may be allowed. AASA is an Equal Opportunity Employer. J-18808-Ljbffr