Job Description - Professional Services Engineer EMEA (Based in Milan, Italy)Professional Services (PS) Engineers operate as the leading technical force of the Regional Field Support Organization, responsible for low-level design, deployment, and advanced technical consulting of the entire Radware solutions portfolio.
PS Engineers work directly with customers, leading Radware solution implementation and support on customer premises (either on-site or remotely).PS Engineers cooperate with Pre-sales, Sales, Product Management, R&D, and Global support teams inside Radware to implement solutions according to customer requirements and needs.In this role, the PS Engineer will work from home and visit customers on-site.Responsibilities:Coordination of technical solutions with Pre-Sale EngineersDeep understanding of customer requirements and customizationsCreation of solutions with detailed technical design and documentation – SoW, LLD, ATPSolution implementation according to agreed schedule and timelinesTroubleshooting and resolution of technical issues during implementation (interaction with back-office and R&D teams, if needed)Conduct technical workshops and consulting with customers and partnersEstablish and maintain strong working relationships with key internal and customer personnel to work effectivelyRequirements:At least 3 years of industry-relevant integration work experience (Networking and Security)Customer orientation and on-site support experienceExcellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching/load balancingKnowledge of firewalls, IDS/IPS, VPN, security consulting, SSL, IPSecHands-on experience with Cisco, Juniper, and virtualization products (VMware, KVM)Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, PythonStrong analytical and troubleshooting abilities - complex problem debugging and resolutionCommunication and interpersonal skills – written and verbalThe role requires frequent traveling locally and abroadFluent English communication – written and verbalWillingness to travel up to 50%Advantages:Familiarity with Radware products (preferred), or other Application Delivery products/solutionsFamiliarity with DoS attack mitigation solutionsMulti-language ability (English fluency is a must-have, and French fluency is a strong advantage)Primary LocationMilan, ItalyJobApplications / Systems Engineering #J-18808-Ljbffr