Job Description
In this role, you will report directlyto our Head of Operations & Business Development.
You will be supporting your manager, ensuring that Ancelia's users see a solid return on investment and are continuously engaged across the development and release of new product features.
You will ensure that the R&D team is sourced and updated with the latest and most pressing customer needs.
**Qualifications**:
Key Requirements
BSc/MSc in Biomedical Engineering or equivalent;
1/2+ years' experience in a relevant role;
Proficiency with the Microsoft Office Suite and work planning tools;
High creativity and initiative when it comes to looking for information across different sources;
Fluent in written and spoken Italian and English.
You will be tested!
High fit with our company values:
transparency, empathy, and ambition.
You will be tested here too!
Essential Duties
Onboarding of newcustomers;
Coordinate cross-functional communication and processes to guide customers through their journey;
Ensure customer satisfaction collecting and managing their requests through the different key users and stakeholders (carers, nurses, managers,);
Oversee the management of the supply chain order to reduce production cost and inefficiencies;
Monitor and report customer's feedback, supporting the after-sales and the R&D teams.
What Constitutes a Big Plus
Previous experience in social care/healthcare;
Test-field examples of you being proactive in your previous experience/s;
Written and spoken proficiency in one or more of these languages:
French, Spanish, German.
Additional Information
Key Requirements
BSc/MSc in Biomedical Engineering or equivalent;
1/2+ years' experience in a relevant role;
Proficiency with the Microsoft Office Suite and work planning tools;
High creativity and initiative when it comes to looking for information across different sources;
Fluent in written and spoken Italian and English.
You will be tested!
High fit with our company values:
transparency, empathy, and ambition.
You will be tested here too!
Essential Duties
Onboarding of newcustomers;
Coordinate cross-functional communication and processes to guide customers through their journey;
Ensure customer satisfaction collecting and managing their requests through the different key users and stakeholders (carers, nurses, managers,);
Oversee the management of the supply chain order to reduce production cost and inefficiencies;
Monitor and report customer's feedback, supporting the after-sales and the R&D teams.
What Constitutes a Big Plus
Previous experience in social care/healthcare;
Test-field examples of you being proactive in your previous experience/s;
Written and spoken proficiency in one or more of these languages:
French, Spanish, German.