Electrolux Professional presents:
PRODUCT MARKETING & 360 CUSTOMER CARE MANAGER
Pordenone, Italy
Tell the stories that put Electrolux Professional at the heart of businesses around the world.
Being part of the Electrolux Professional team means one day is never the same as the next.
What drives us every day is our mission to make our customers' work-life easier, more profitable - and truly sustainable.
Becoming the OnE trusted partner, managing their complete operations.
Understanding their daily journey - and making it a winning one - whether they run a hotel, restaurant, laundry or café.
Acting in a truly sustainable way means going beyond just products; connecting users with intelligence, humans with technology and innovative thinkers with relevant business models.
And providing the most inclusive service offering with expertise, state-of-the-art interfaces and the best people network.
Together with you, we will grow and create sustainable experiences for people and the world around us, in food, beverage and laundry.
Electrolux Professional - we are The OnE.
A REGULAR DAY AT WORK / MAIN RESPONSIBILITIES
This role belongs to the global marketing team.
Your main responsibilities will be:
- Creation and maintenance of documentation, literature, product related information
- Support on guidelines creation and maintenance
- Manage database publishing for documentation, price list
- Trademark coordination (reference: Legal department)
- Team-leading
360 Customer Care Marketing
- Management of the claims, concept and visual to express the Customer Care values
- Supervision and coordination of the Customer Care macro topics and marketing actions (traditional and digital marketing )
- Supervision and define rules of the main Customer Care tools (for instance UMG, service agreement leaflet etc)
- Accessories and consumables range overviews/ general CC brochures
- Creation of Global Promotions to localize (thru publisher)
- Align with each 360 project leader to make sure they include and produce a proper CC communication in every Commercial Launch
YOU
- Works independently or with mínimal supervision/guidance
- Manages own time to meet agreed targets; leads projects with manageable risks and resource requirements
- Teamwork and service focused
- Intercultural management
- Digital mindset for assigned area
- Establishes strong networks with key contacts within own area
- Team management
EDUCATION & EXPERIENCE
- University degree
- Experienced Professional in database publishing and Graphic Design
- Application of current business tools (PrIDE, CRM, web pricelist tools, InDesign, Photoshop, Office 365)
- Knowledge of trademark governance and processes
- Brand management experience
- Fluent English
All positions are open to disadvantaged categories as per L.68/99
**About Electrolux Professional