Process Manager Customer Care Management | Posizione Per Casa Madre (Amburgo)

Your tasks You develop and implement international process management standards, optimize workflows, and validate business cases to improve customer satisfaction as well as quality internally and with service providers.
You will establish process control, define KPIs, and integrate the 'voice of the customer'.
Your contribution You have an important influence on our international process standards while managing to keep a balance between process quality, costs, and impact on customers.
Your environment Customer Care Management is an international matrix organization in which you work together with colleagues from France, Germany, Italy, and Poland.
Your freedom If you like flat hierarchies and an international environment, you've come to the right place.
We are in the middle of a transformation process that you can help shape.

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