The Prestige Pharmacy Business Operation Manager (PBO Mgr) will maximise sales, visibility and assortment of products in the Prestige Pharmacy cluster.
The PBO Mgr shall coordinate a group of Brand Ambassadors, plan and organise events and visits in the Prestige Pharmacy cluster.
He/she will drive continuous improvement in service delivery to enhance customer experience in the Prestige Pharmacy cluster.Roles Responsibilities and main objectivesDesign and implement processes for the Prestige Pharmacy Business to accelerate and improve Minerva strategy execution through Brand Ambassador involvement.Coordinate Brand Ambassadors' Collagen Day Event in the Prestige Pharmacy cluster, managing bookings, confirmations, rescheduling and cancellation processes i.e.
the overall coordination of events.Coordinate Brand Ambassadors' visits to pharmacies, managing bookings, confirmations, rescheduling, and cancellation processes.Coordinate own visits and regular calls with Prestige Pharmacy cluster (travel ratio about 20-30% of working time).Validate on the CRM platform and control all promotion and sales reports concerning each collagen day event carried out across the Prestige Pharmacy Cluster to calculate and authorise rebates.Manage CRM platform (Salesforce), ensuring accurate and up-to-date information on pharmacies (assortment and stock available), events and BA surveys.Handle support requests coming from the field (i.e.
from pharmacies or the Distributor and/or Sales Agents) promptly and effectively.Harmonise relationship with key distributor stakeholders.Lead strategies to enhance customer relationship, ensuring high satisfaction levels among Pharmacies and the Distributor Sales Agents.Engage with pharmacy managers/staff to gather feedback about events and implement initiatives for on-site promotional activities' success.Engage with pharmacy managers/staff to accelerate online training initiatives.Facilitate creation and analysis of visit reports, identifying areas for improvement and successful engagement strategies.Develop and implement policies and procedures to improve efficiency, compliance, and quality of interactions between the Brand Ambassadors and the pharmacies.Monitor performance metrics, prepare reports for senior management, and recommend continuous improvement strategies.Coordinate the distribution of marketing/visibility materials in the Prestige Pharmacy Cluster.Coordinate Brand Ambassadors' instruments (including Dermalab Instrument Device maintenance/replacements and/or repairs) and marketing materials/products necessary for the pharmacy activities/events.Collaborate with the digital development team to enhance CRM system functionality and user experience of online tools based on user feedback and performance data.Organise training sessions for new Brand Ambassadors.Expected attitudeOrganizational and Coordination Skills: Proficiency in effectively coordinating a large number of Brand Ambassadors and adeptly organizing direct communication with pharmacies to efficiently schedule Brand Ambassador activities.Customer Focus: understanding Pharmacies' needs and concerns, and ensuring the Brand Ambassador's promotional service meets their expectations in terms of sales effectiveness, communication/training skills and quality of customer interaction.Collaboration and Teamwork.Communication Skills: clear and effective communication, both written and verbal.Computer skills and a passion for leveraging technology to drive business success.Analytical Thinking: the ability to analyse data, interpret results, and make informed decisions is essential.Key Performance MetricsSales, Visibility and Assortment in the Prestige Pharmacy Cluster.Operational Efficiency.Customer Satisfaction.Engagement and Utilization.Job Type: Full-timePay: €30,000.00 - €50,000.00 per yearAbility to commute/relocate:20121 Milano, MI: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):How many years of experience in similar roles do you have?What is your salary expectation?What is your notice period?Education:Bachelor's (Preferred)Location:20121 Milano, MI (Preferred)Willingness to travel:50% (Preferred)Work Location: In person #J-18808-Ljbffr
