Player Support for Supercell Games Account with Italian and English

*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.

TELUS International Bulgaria is looking for passionate player support specialists for Supercell Account.

Join our growing TELUS team supporting Clash of Clans, Clash Royale, Brawl Stars, Hay Day & Boom Beach - get the job you will enjoy!

A typical day:

Be every player’s trusty advisor

Respond to gamers' queries and email and chat

Identify and assess customers’ needs to achieve satisfaction

Sounds good, right?

If you have:

Fluency in Italian and a good command of English

Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset

Player empathy and understanding a player’s perspective when tackling their issues

Understanding of Player Support

Desire to help the players as best as possible and to contribute to the team’s success

We Offer:

Relocation Assistance

Fully paid training sessions

Stable job and career development opportunities

Attractive salary

Additional health insurance

50+ benefits and services to choose from

Positive international working environment

Support and learning

Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.