**ROCCO FORTE HOTELS**
**VERDURA RESORT**
**Sicily**
An alluring Sicilian escape, Verdura Resort occupies nearly two kilometres of private Mediterranean coastline. Home to three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world-class spa, four restaurants and five bars, Verdura Resort is an irresistible destination. It's a place where rooms seem woven subtly into the Sicilian landscape, with a true sense of space and uninterrupted views of the azure waters. Above all, it's an unforgettable resort in Sicily where our team delivers an outstanding level of service.
**OUTLET MANAGER**
**Main purpose**:
The Outlet Manager is responsible for overseeing the efficient running and profitability of the F&B outlets according to our standards and procedures. She/he is a foody and never stops to develop his/her knowledge about gastronomy. She/he is passionate and generous and a strong leader.
**Reports to**: Food & Beverage Manager
**Main duties and responsibilities**:
- Responsible for ensuring the happiness and satisfaction of guests. Ensure that policies and procedures are complied with our standard of service;
- Be able to align with our philosophy of creating authentic and unique experiences for our Guests;
- Able and willing to motivate the team to obtain guest satisfaction and perform at the high end of the market;
- Accomplish people development objectives through recruiting, training, coaching, counselling and supervising employees;
- Involved in recruitment and selection process;
- Responsible for Restaurant and In room dining financial goals and service standards;
- Budget control, working closely with F&B Manager;
- Inventory and cost control;
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines;
- Producing staff rotas.
**We offer**:
- Seasonal contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
- Staff celebrations.
**Competencies required**:
- **Managing Team Performance**:Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
- **Personal Effectiveness**:Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
- **Personal and team development**:Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
- **Business awareness**:Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
- **Service excellence**:Delivers service standards, which consistently exceed guest expectations.
- **Technically skilled**:Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.
**Other requirements**:
- Fluent in Italian and English;
- At least 3 years of professional experience in a similar role in 5 stars hotels and/or well-known restaurants preferably at international level;
- Certificate as Professional Sommelier and/ or gastronomy studies preferred;
- Preferable evidence of self-development through specialized courses, conferences/workshops;
- Familiar with F&B management software and Microsoft Office package.
**Workplace**: Verdura Resort, Sciacca (AG), S.S. 115 Km 131, 92019 Sicily.
Contratto di lavoro: Tempo pieno, Tempo determinato
Benefit:
- Mensa aziendale
Disponibilità:
- Turni
- Weekend
Retribuzione supplementare:
- Quattordicesima
- Tredicesima