ABOUT ZEGNA Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future. YOUR OPPORTUNITY As the Operations Supervisor for Zegna, you will play a key role within your respective Boutique. This role will ensure all Store Operational Policies are implemented, support the annual audit process, and help improve efficiencies and streamline the sales support activities. MAIN RESPONSIBILITIES Support day-to-day operations of the retail business, ensuring smooth and efficient execution. Monitor merchandise flow from suppliers to stores, addressing any discrepancies proactively. Review and enhance merchandise receiving procedures and stockroom management to improve efficiency. Collaborate with General Manager to develop, implement, and communicate Store Operating Policies and Procedures, ensuring compliance. Oversee and process merchandise transfer requests between stores and e-commerce platforms. Coordinate and prioritize daily shipments to optimize delivery timelines and efficiency. Maintain a clean and organized stockroom environment. Perform point-of-sale transactions, including sales, returns, and exchanges. Create and update customer profiles while leading special CRM projects, such as re-engagement initiatives. Oversee and manage the alterations process to ensure timely delivery and customer satisfaction. Handle procurement of packaging materials, supplies, and general store essentials. Coordinate invoice processing with management to ensure timely payments to vendors. Take on additional projects and provide administrative support as needed. Deliver exceptional customer service on the sales floor when required. Supervise inventory management processes and implement procedures to maintain accuracy and integrity. Assist stores with resolving customer-related issues efficiently and professionally. WHO YOU ARE: Associates degree or higher (preferred). Possess 2–3 years of experience in a retail back-of-house environment. Capable of lifting and carrying items weighing 30–40 pounds. Demonstrate exceptional attention to detail and the ability to meet deadlines consistently. Exhibit strong customer service skills with a proactive and solutions-oriented approach. Display excellent analytical and organizational abilities, ensuring operational efficiency. Proficient in computer skills, including familiarity with retail systems and tools. COMPENSATION: The pay range for this position is $70,000-$80,000, dependent on candidates' relevant skills and experience. J-18808-Ljbffr