The Role
As a National Account Manager you will manage the daily relationship with a portfolio of the largest restaurant partners. You will use your expertise of the Deliveroo platform to grow these partners' sales whilst helping them to improve their daily operations and become more efficient as they work with customers and riders.
Use data to understand patterns in how these partners are performing and creating compelling insight into how and where they can improve will be important to your success in the role. You will report to your Client Partner to work with main functions such as Marketing, Operations and Product.
Working with restaurant partners of this scale you will often have to overcome challenges that Deliveroo is facing for the first time, shaping the future of how we work with the very largest partners globally.
You will:
Monitor and analyse the performance of partner specific goals, presenting partner performance review meetings with partners
Manage weekly operational meetings and reviews, build and deliver insight during regular reviews with support from your Client Partner
Provide insight and guidance on how to improve and grow delivery as a channel
Increase revenue and health metrics by consulting restaurant partners on best practice
Deliver in person training sessions for main restaurant partners to include: operational best practice, Deliveroo insights and on site troubleshooting
Identify opportunities to developing the relationship with key restaurant partners by involving and working with other parts of the Deliveroo business
Partner with regional Commercial Managers to identify and prioritise opportunities for growth in necessary regional zones across the UK
Work with restaurant marketing counterparts to deliver marketing campaigns that create value for restaurant partners
Requirements
Experience in account management or a strategic partnerships role
Ability to manage data and create compelling insight that is clear and applicable
Effective relationship-building and communication skills
Experience working in a dynamic high-growth company
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.
We give people the opportunity to buy what they want, as they want it, when and where they want it.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. We currently operate in a hybrid working environment allowing you more flexibility between work and home.
Diversity
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
