Manage external and internal calls and filter themWelcome external people (e.g.
customers, suppliers, etc.)
and notify the presence about guest to his/her colleagueInvoices approval via internal toolManage and sort paper mailsManagement of switchboard callsPerform complementary office activities (purchases of supplies)Credit notes request to Bratislava teamVat off bundle to Normadec managementAnalysis and customs stamps check for rejecting activities using AIDA portalAnalysis and refund check about rejection formsContracts and documents scan (archive)Scan and delivery requests from all GB departmentsCarry out all normal actions and operational ad hoc activities suitable in compliance with assigned tasks.Skills: Ability to effectively communicateGood level of verbal and written communication skillsTeam playerStrong customer orientationCapacity to manage changing priorities and ambiguity while remaining calm and controlledWork under pressure (stress resistance) and flexibleResult oriented, customer focused, self-motivated, self-reliant, pragmatic and confidentProblem solving attitudePriority planningAbility to cope with stress and to assert oneselfReporting and Collaboration: She/he reports to Merchant Service Manager
Collaboration with:
AdministrationProcessing team in BratislavaAll GB department in ItalyEducation and Qualifications: High School Diploma or equivalent requiredBachelor's degree in Economics or equivalentExperience: At least 2 years' experience such as receptionist or customer support in a B2B or Retail Company.
About UsAt Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.
With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey.
We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide.
Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries.
At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
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