Work Schedule Standard (Mon-Fri) Environmental Conditions Office Thermo Fisher Scientific, Pharma Service, plant in Ferentino is an outstanding contract manufacturing facility, specialized in aseptic injectable drugs. Joining more than 1100 colleagues on site, the selected candidate will experience an exciting and fast-growing environment. Job Responsibilities: Understand business and technical requirements of clients, to identify and offer the best solution to our customers and business. Following the direction of the CEM global leadership, coordinate the CAS champions team at DPS to put in place all the actions to align on customer indications and expand the customer culture in all site departments. Coordinate the BM team to handle the business relationship with all DPS customers. Support the PDS Site Leader in running the commercial business at the PDS department to meet customer expectations. Support efforts to meet site objectives, in particular: Business Expansions, New Business sales wins, Expand Services that can be offered to customers. Actively participate and lead business relationship and contractual discussions supporting the sales and global leadership teams to build opportunities for new business and business expansion. Together with the site functions, work on projects master plan connected to the site strategic plan. Identify opportunities for improvements in all areas with a specific focus on cost reduction and updating the site Cost Book. Support the activities of the technology transfer team operating to find alignment between TT/BM teams and other site functions. Handle directly or support the distributed team in critical discussions with Strategic and key customers. Acting as the main point of contact, you will ensure the effective and efficient management of a customer account, guarantee an accurate understanding of customer requirements in terms of encouraged dates and costs, and ensure that during the lifecycle of the product, everything is done within MSA and agreement requirements with clients. Requirements: Hands-on experience in pharmaceutical/chemical Industry and CMO manufacturing processes. Experience in account management and in a customer-facing role. Excellent analytical and relationship skills at all levels. Proven experience leading teams (People manager). Proficient in English (speaking, reading, writing) and Italian. Ability to work well independently and in a team-based environment, as well as in a matrix organization. J-18808-Ljbffr