As the Lifecycle Services Manager Measurement and Solutions, you will be responsible for Operational and Commercial management of the Customer Service team, combined with a broad involvement in the development of service business. Your part will be to ensure the department has the right people in the right place (on customer site) with expertise to meet and exceed customers' expectations.
In This Role, Your Responsibilities Will Be: Securing customer satisfaction by recognizing and addressing their operational needs in a customer-minded environment. Responsible for budgeting, cost center control, financial reporting, and forecasting of service business related to the Service organization. Improving efficiency by implementing proven methods, standards, and tools. Development and coaching of engineers to achieve a high level of performance and behavior. Active role in selling services, both personally and in cooperation with local sales force. Analyzing market/customer needs, and developing the vital service portfolio. Who You Are: You are excited to join a team of experts not afraid of technological challenges. You are curious to explore the systems, tools, and solutions that Emerson makes available to you and our customers. You are aware of the opportunity to be an authority in our industry and to drive the digital transformation.
For This Role, You Will Need: Technical diploma or equivalent level of education. 5+ years of proven experience in a line/people management role. 5+ years' experience in the domain of customer services. Knowledge of basic fundamentals for measuring principles. Good communication skills, fluent in Italian and good English. Preferred Qualifications that Set You Apart: Proven experience from Process Industry, Service Company, or Industrial Company. Strong technical background. Solid understanding of regulatory norms & decrees. Basic Financial Training. Business-minded with commercial skills. Proven experience in effectively managing, motivating, and developing teams is ideal! Our Offer to You: We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development, we strive to create a workplace that is supportive and exciting.
Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interests, promote diversity and inclusion, and positively contribute to communities around us.
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