Company Description Collegio alla Querce, Auberge Resorts Collection, a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property's storied and romantic history, dating back to the 16th century. Auberge's third European destination, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school's principal's office. Surrounded by old growth cyprus and soaring oak trees, the resort's grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant. Come here for relaxation or adventure – and leave utterly enchanted.
Job Description The Learning and Quality Manager is responsible for the delivery of bespoke training programs that align with Auberge Resorts Collection initiatives as well as for quality assurance. This individual will be the training Ambassador on property to ensure that all departments are aligned and focused on their particular training needs and ensure that the Hotel operates with the highest level of service standards. Serving as a facilitator, the L&Q Manager will put their unique spin on existing training programs as well as focus on the professional development of each team member on property.
Manage and facilitate existing training programs that include service standards, orientation experience, heartfelt service, leadership development, annual team member survey administration, management development program (college) and the certified trainer program. Direct responsibility for the annual mandatory training calendar, ensuring full completion within targeted timelines and providing timely and accurate updates to department leaders. Maintain accurate and easily accessible records and processes for all learning and development activities, including recording and monitoring attendance, ensuring that team members required to attend specific workshops are easily identified and followed up. Serve as the Training Ambassador within the property for anyone with questions regarding training and development plans for their departments. Become a trusted partner with all department leaders and have a full understanding of their teams and training requirements. Successfully implement and maintain the Quality Assurance function using data and quality KPIs as a base for suggestions to enhance service quality. Continually update all training to ensure adherence to all state and federal requirements. Assist with miscellaneous Talent & Culture functions, as needed. Qualifications Ability to communicate clearly and concisely, both orally and in writing. Experience as a training facilitator having a track record of impactful and effective program delivery. Excellence relationship building skills with the ability to truly connect with an audience. Strong attention to detail and advanced preparation. Self-starter and always proactive with the ability to work in a fast-paced and changing environment. Experience within the hospitality industry as a trainer. B.S./B.A. degree in Business Management, Human Resources, Organizational Development is preferred. Bi-lingual (English/Italian). Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With 24 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are best loved because we are intimate, stylish, soulful and deeply personal.
Auberge's latest European escape takes inspiration from the artistry and perfection of Renaissance greats whose eye for beauty bridges past and present. Tucked down a cypress-lined entrance north of Florence's cobblestoned centro storico, wrought-iron gates open onto Collegio alla Querce, an exquisite cluster of reimagined 16th-century UNESCO buildings once serving as a cultural institution, preparatory school, chapel and theatre. The hotel grounds, embraced by acres of magnificent Baroque gardens, gaze upon panoramic views of the iconic Duomo and terracotta cityscape, and on the opposite side, miles of lush Chianti winelands. Offering all the pleasures of a refined country home, Collegio alla Querce balances the sophistication of Florence with the relaxed pace of Tuscany in characteristic Italian style.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
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