Company Description ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe.
Beyond linguistic, cultural and geographical borders, more than 25 thousand students every year make the choice to book with ESL and make their goal of learning a language and discovering the world a reality.
ESL received many industry accolades over the years. We entered into the eternal Hall of Fame as Best European Study Abroad Agency in Europe in 2016 after winning 5 times in 6 consecutive years. This prestigious ST award is based on the votes of thousands of language schools around the world and rewards the quality counseling and high service provided by all of the ESL staff.
In 2019, ESL became part of the Kaplan Languages Group, one of the largest global chains of English language schools. ESL continues to work as an independent agency within the KLG group.
Job Description We are currently looking for a Language Travel Consultant for our Italian market, based in Milan.
Achieves Sales objectives by: Identifying customer needs through effective questioning and selecting appropriate products. Using product knowledge to identify sales opportunities and match right product to clients' requirements. Preparing personalized quotations by email, over the telephone, in face to face and online meetings. Maximizing all sales opportunities through customer interaction. Providing clients with assistance on visa requirements, travel arrangements and regulations, insurances obligations etc. Achieves Customer Care objectives by: Processing bookings and managing customer's files. Invoicing courses, collecting invoices and ensuring receipt of payment. Assisting customers before, during and after their stay (example, dealing with complaints and special requests). Assures quality of service offered to clients corresponds to ESL quality standards. Applying ESL's sales and Customer Care processes and following-up clients as per ESL deadlines policies. Handling daily dispatched workload following ESL deadlines policies. Maintains and expands customer base by building and maintaining rapport with customers and identifying new customer opportunities. Maintains professional and technical knowledge by participating in educational opportunities; reading professional publications; establishing and maintaining personal networks. Contributes to the implementation of the Marketing actions in the office's area. Assures effective communication with client, partners, other departments and direct manager. Adheres to all company policies, procedures and business ethics codes. Knows the products and services offered by ESL perfectly. Organizes and plans his/her own work and being flexible (depending on the period deadlines and workload). Special projects as assigned. Qualifications Your professional skills: You must have previous experience in a sales position, ideally in a travel agency. You possess interpersonal and communication skills. You are able to work in an autonomous and organized manner, with a high sense of responsibility. You have a C2 level of Italian and have a very good level of English (at least level C1), any other language is a bonus. Your personal skills:
You have a sense of contact and communication. You are available and flexible, with a good team spirit. You possess a good knowledge of geography. You have experience and a taste for travelling. Additional Information What we offer: The opportunity to develop your skills in an international environment, in the exciting field of language travel. A dynamic working environment. An environment where business ethics and sustainable development are important. Competitive salary. Meal vouchers. Location: Milan (Italy). Start date: ASAP. Contract: 6-month contract. Reference: ESL_LTC. Working hours: Full time. Diversity and inclusion are important to us, and we're constantly working to improve these aspects. At KLG and all our brands, we don't just accept our differences, we fully support and celebrate them. We're committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression. We strive to be an equal opportunity workplace.
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