Key Account Manager Leisure, Travel & Tourism

Milan | Key Account Manager Leisure, Travel Tourism | Interesting PackageWe are looking for a new Key Account Manager who will be in charge of developing the Indirect business for the northern region of Italy, in line with our Client strategy.Mission 1: Build strong relationships and develop the business with existing key accountsIn line with the segmentation strategy, contribute towards selecting and developing High and Potential agencies.Define clear objectives, provide clear reporting, monitor results, and set up an adapted action plan in order to reach targets.Ensure and facilitate sales fluidity and quality of customer service by following and sometimes managing agency requests and feedback.Follow up all cashed-in BV in his/her area.Represent the image of our Client through a professional and high quality of service.Mission 2: Develop and animate the businessOrganize and structure the commercial planning.Optimize the budget available and structure the activity in accordance with the segmentation strategy: visits, schedules, calls, educationals, co-marketing needs, etc.With the Sales Manager, contribute towards the negotiation of contracts and commission rates in order to remain highly competitive.
Respect the timing of contracts.Gain the competitive edge on the market by animating and stimulating the business through incentives on overrides/commissions (per season), agency incentives (gifts/holidays), concession offers, etc.Offer co-marketing actions that will help potential and new agencies develop and orientate their sales towards our 4T and 5T product range.Train the partners on the internal brands, products, activities, and offers.Mission 3: Ensure a professional administration and organisationUpdate all visits and actions on a weekly basis.Promote, train, and accompany the selected agencies on ECM.Ensure that the agencies' data/network changes are updated.Mission 4: Identify new areas of business and opportunitiesUsing field knowledge, help Marketing and your Sales manager identify key regions with high potential clientele.Identify, with your Manager, future partnerships within these key regions.Support new key agencies by explaining our Client upmarket concept and provide them with the support, tools, and knowledge needed to succeed.Inform the Customer Service Centre Manager of the new upmarket partnerships so that the Sales team approach can be adapted accordingly.
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