Italian Speaking Customer Service Agent W/ Relocation Bonus

Location : Lisbon, Portugal (On-Site)
Employment type : Full-time
Language Requirements : Italian C2 and English B2
The role involves providing technical support and assistance to social media advertisers, particularly small and medium-sized businesses (SMBs). The support is delivered through multiple channels including chat, email, and outbound phone calls, in both Italian and English.
You will be responsible for:
Helping advertisers with post-sales assistanceTroubleshooting and improving their experience on the platformsGuiding them in using platform tools and featuresResolving technical issuesThe job requires multitasking and using several tools simultaneously.
This position offers comprehensive training for new employees, covering technical skills, customer management, and product knowledge. After successfully completing the training, employees are integrated into the Teleperformance team and offered a contract.
The workplace is based in Lisbon, with rotating shifts, and follows Portuguese public holidays. Employees are entitled to 22 days of holiday annually, with opportunities for contract renewal and a potential permanent contract after two years.
Please upload your CV in English. Don't miss this opportunity and apply now!

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