**Experience the power of a game-changing career**
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a **Customer Service Representative in Porto, Portugal (On-Site)** you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Our client specializes in mobile payments and supporting small and medium businesses.
**Career growth and personal development**
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**What you will do in this role**
As a Customer Service Representative, you will:
- Assist viewers through phone and/or chat regarding their inquiries
- Provide technical support and troubleshooting for hardware (e.g., card readers) and software issues.
- Guide customers through the setup and usage of mPOS systems.
- Provide accurate and real-time answers to viewers' inquiries Contribute to creating brand engagement for our clients
**Your qualifications**
Concentrix is a great match if you:
- Have a high level of Italian (written and oral) and fluent in English (B2)
- Have familiarity/aptitude with smart electronic devices
- Have proficient PC skills
- Have excellent communication skills (ability to communicate technical issues in non-technical terms)
- Have the ability to operate in high-pressure situations
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
**What's in it for you**
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
- Competitive salary and performance bonus
- Central location in Porto, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
**Experience the best version of you!**
**Concentrix is an equal-opportunity employer**
**Eligibility to work**
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
**#italiansouthit**
Contratto di lavoro: Tempo pieno
Possibilità di pendolarismo/trasferimento:
- Italia: Poter raggiungere agevolmente la sede lavorativa o essere disponibile a trasferirsi con un pacchetto trasferimento a carico del datore di lavoro (Obbligatorio)
Lingua:
- Italiano (Obbligatorio)