The moment a guest steps into one of our hotels they walk into a genuinely memorable experience. As Assistant Front Office Manager you ll fully support the Front Office Manager in delivering and managing all aspects of the front office. You ll also create a warm atmosphere that makes our guests feel at home in our prestigeous hotel Anglo American Curio Collection by Hilton Florence.
A little taste of your daytoday Manage daytoday staffing needs plan and assign work. Provide mentoring coaching and regular feedback to improve team member performance
Educate and train team members in compliance with national and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Ensure your front office team delivers a great service professional attention and personal recognition
Ensure guests are greeted upon arrival and make time to engage with them
Respond appropriately to guest complaints solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
Develop plans to increase occupancy and ADR through walkins and upselling at the front desk
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
Perform other duties as assigned. May also serve as manager on duty What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust support and acceptance. Always welcoming different backgrounds experiences and perspectives.
So join us and you ll become part of our hotel family.
RequisitiRequirementsPreferred working experience with similar roles in International Luxury Hotel Brands
Bachelor s degree / higher education qualification/equivalent in Hotel Management/ Business Administration plus 1 years of Front Office/Guest Service experience including supervisory experience
Accounting and mathematics skills for accurate auditing and payment processing
Knowledge of OnQ PMS Problemsolving with strong verbal communication and good listening skills for effective and pleasant interactions with guests and staff
Customer service experience
Knowledge of hotel operations offers and the local area
Must be fluent in English & Italian language other languages preferred
Ambassador for loyalty program
Gentlemen Leader with emotional intelligence skills
Passion for the hospitality field and excellence in luxury service
Flexibility
Dedication to creating memorable experiences for our guests
Front Office, OnQ, Protel, Hilton