Position: Florence, Italy Assistant Site Director Location: Florence, Italy Number of Hours: Full time - approximately 40 hours per week, generally 12-8pm Monday-Thursday, 12-5pm Friday Anticipated Start Date: January 13, 2025 End Date: May 15, 2025 with possibility of extension ABOUT US: Who is CIS Abroad, and why do you want to work with us?
At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world.
We're a nationally recognized organization that offers transformative study, intern, short-term, and custom programs across the globe.
Our shared values--Passion, Fun, Cultural Competence, Trust, Change Growth--form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives.
We are innovative and fast-moving, and have a fantastic home office (complete with friendly office dogs!)
located in a renovated mill building in Easthampton MA.
We are proud members of The Forum on Education Abroad, NAFSA, Diversity Abroad and advocate member of The Global Leadership League.
For more information about CIS Abroad, please visit our website at www.CISAbroad.com.
POSITION OVERVIEW The Assistant Site Director will be an important addition to the Florence On-site team during the Spring 2025 semester as an assistant to on-site team for student activities, housing issues, and a liaison between housing providers and CIS Abroad helping to make the student experience in Florence a fabulous one.
This position reports to the Italy Country Director.
SPECIFIC DUTIES Assist with airport pick upsAssist students in case of flight delays and lost luggageAssist with housing check ins, and run a housing orientation in all designated apartments and/or dormsAssist students during "housing office hours" (schedule TBD)Liaison between CIS Abroad, housing providers, and studentsReport weekly via email to CIS Abroad on site staff about any housing/roommates issuesVirtually join the weekly staff meetingListen to any concerns or issues students may have and communicate these to leadership or administration, and report to CIS Abroad on site staffPrepare for and participate in students' first weeks on site, including helping CIS Abroad on site staff deliver activities, and conducting orientations, walking tours, welcome meals etc.Assist on site staff with permit of stay procedures (collecting documents, post office appointments, immigration office appointments etc.
)Assist CIS Abroad on site staff with excursions and activities throughout the semester and helping students stay informed and engaged about these activities.
Main duties include: group up students at meeting points; take pictures and videos during activities and excursions; assist with logistics before and during the activities/excursionAssist on-site staff during 2-4 day trips that will take place on a Saturday and 1 sports event that may take place on a Sunday.Address any concerns students may have with other residents and act as a moderator to solve any problemsServe as point of contact with housing services providers for any non-emergency housing issues, including lock-outs, cleaning scheduleStaying up to date with CIS Abroad guidelines and code of conduct to ensure students are following themHold meetings with the students as needed to help students connect and have a good experience in FlorenceAssist on site staff with health safety emergency and non-emergency issues including filling out incident reports, taking students to the police station to file police reports, etc.Share health safety resources and reminders with students via whatsapp and emailCreate/update contents to share with students (CIS Abroad student guide, CIS Abroad social media)Collect video testimonials and assist on site staff with marketing deliverables SUCCESS TARGETS Provide quality support to our students both for Student Life related activities and housing, as directed by the Italy Country and Florence Site DirectorsEnsure a prompt response and assistance (preferably within 24 hours) to students in case of any housing issuesLiaise between CIS onsite staff, housing providers and students, to ensure timely and accurate communication to resolve any housing maintenance and/or roommate issues REQUIRED QUALIFICATIONS SKILLS Ability to act professionally at all times and as a strong role model for studentsAbility to maintain a calming presence in case of emergency events in order to direct and assist residents safelyStrong organization and planning skillsGreat time managementExcellent communication - fluent in both English and ItalianExperience working with international students, preferably US university students in the field of International Education and/or in the field of hospitality, customer service, property management.Experience working in Italy with international students and/or tourists, preferably in Florence.Aptitude to thrive without a routine or daily supervisionTeam player with a rockin' sense of humorMust have a positive attitudeOutgoing, flexible, reliable, honest with an open mindAdaptabilityMulti-taskingLegal ability to work and get paid in ItalyMust be willing to undergo background checkSocial media content creation skills including video and photo editing; writing and storytelling.
COMPENSATION BENEFITS Monthly salary of 1.900€ gross, (approximately 1.500€ net) for a local citizen or a monthly salary of $3,300 for a US citizenPaid time off CIS Abroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability.
Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment.
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