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Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality.
We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Come and join our Customer Service team in Italy as In Vitro Diagnostics Operational Excellence Manager with direct accountability on Specialties Lab Solutions (Coagulation and Hematology).Service Operational Excellence refers to the practice of continuously improving and optimizing service delivery processes to enhance customer satisfaction, improve efficiency, and achieve organizational goals.
It encompasses a set of principles, methodologies, and tools aimed at delivering high-quality services consistently while minimizing waste and inefficiencies.Your role:Take care of post sales direct problem-solving through method applications or troubleshooting or by activating the specific technical service or application support and reaching consequent customer satisfaction.Process Optimization: analyzing and refining workflows to eliminate inefficiencies and streamline operations.Data-Driven Decision Making: Utilizing data analytics to monitor performance metrics, identify areas for improvement, and make informed decisions that enhance service delivery.Service Quality Management: Implementing quality assurance processes to ensure services meet defined standards and customer expectations.Performance Measurement: establishing key performance indicators (KPIs) to track service effectiveness and efficiency.Continuous Improvement Culture: fostering an organizational culture that encourages innovation, experimentation, and a willingness to learn from both successes and failures.Employee Empowerment: engaging and ensuring training employees to take ownership of their roles and contribute to continuous improvement.Your expertise:Master's degree in biologyDegree in Biomedical Laboratory TechniquesMaster's degree in biomedical engineering3-5 years of experience in a similar roleCompetence in interactive communication, problem solving, and decision making.Excellent analytical and troubleshooting skills with ability to communicate complex technical/clinical content in an easy-to-understand manner.Good and fluent English in both written and oral communicationDynamic and proactive with personal initiative to reach the targetsCuriosity and continuous openness to learn, flexibility, and availability also to move into the region assigned.Able to work independently, as well as an effective team player and respectful of diversity.Good knowledge of MS Office Package (PowerPoint, Excel, etc.
)Based in LombardyAvailability to travelOur global team:Siemens Healthineers is a leading global medical technology company.
50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare.
An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.Our culture:Our culture embraces different perspectives, open debate, and the will to challenge convention.
Change is a constant aspect of our work.
We aspire to lead the change in our industry rather than just react to it.
That's why we invite you to take on new challenges, test your ideas, and celebrate success.
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