Job Description Welcome to Logistics and our Team! Working in Logistics calls for precision, flexibility and above all teamwork, so it's both enjoyable and stimulating. We are looking for a resourceful Business Expert!
Responsibilities: Maximize operational excellence by educating 3PL in the H&M WMS system functionality and key work processes Monitor and support well-functioning system integration Support DC operations Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC Communicate change requests from 3PL to 3PL-DC Mgr./ Reg. S&Ops Distribute & translate release notes to 3PL and monitor execution Ensure all systems work as expected and are used correctly to aspire best service to the stores and to secure that business is not interrupted Ensure an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting) Ensure high quality level of all decided IT system related procedures and monitor correct implementation Conduct business process audits regarding compliance to group standards Act as PSR and NCG speaking person to global functions and local Sales and monitor compliance to PSR, sustainability and NCG standards Support DC Mgr. to ensure all operational, system and service requirements to the 3PL and operational changes are implemented and met (e.g. ensure system release updates) Competencies: Strong expertise in DC-level technology infrastructure and supplementing systems experience Functional competencies for supporting technology and system-related operations and incidents Strong operational DC log. expertise & process understanding Proactivity in problem-solving and hands-on attitude to resolving incidents Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer Strong communication and coordination skills and a collaborative mindset Key collaboration partners: 3PL (external) 3PL-DC Mgr. 3PL DC Controlling Mgr. 3PL Transport Coord. 3PL-Advanced users (if exist) WR-Reg. Implementation Retail Stores Qualifications Knowledge & Experience 2+ years in a leading role, successfully applying our company leadership expectations Managing and leading a team Experience in delivering results from projects Experience in problem solving Professional competences Lead with a Growth Mindset Ability to influence decision makers and coach others, sometimes from a distance Have confidence & ability to make quick decisions with the customer in focus Personal drives & interests You embrace diversity and understand it's what makes us strong Clearly demonstrate a customer first mindset Passionate about store colleague's needs to help them provide the best customer experience Strong strategic abilities and sees the bigger picture Take a holistic view of all components affecting store commerciality, setting the right priorities for yourself and the business View feedback as a source of information & are humble in light of success Additional Information This is a Full Time position based in the Warehouse in Casalpusterlengo (LO).
Benefit We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe.
All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. All our employees are included in our H&M Incentive Program – HIP. Electronic Ticket Restaurant for each working day of €6 Supplementary health care for employees Inclusion & Diversity H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.
Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
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