**_
Welcome to Logistics_**_ _**_and our Team!
Working in Logistics calls for precision, flexibility and above all teamwork, so it's both enjoyable and stimulating.
We are looking for a resourceful _**_Business Expert_**_!_
**Responsibilities**:
- ** Maximize operational excellence by educating 3PL in the H&M WMS system functionality and key work processes**:
- ** Monitor and support well-functioning system integration**:
- ** Support DC operations**:
- ** Monitor system functionality and new system functionality developments, incl.
interfaces WMS, WCS and PLC**:
- **Communicate change requests **from 3PL to 3PL-DC Mgr./ Reg.
S&Ops
- ** Distribute & translate release notes to 3PL **and monitor execution
- ** Ensure all systems work as expected and are used correctly **to aspire best service to the stores and to secure that business is not interrupted
- ** Ensure an effective and efficient incident management, **when needed (e.g.
participate in "bridge calls", Incident reporting)
- ** Ensure high quality level of all decided IT system related procedures and monitor correct implementation**:
- Conduct business process audits regarding compliance to group standards
- Act as PSR and NCG speaking person to global functions and local Sales and monitor compliance to PSR, sustainability and NCG standards
- ** Support DC Mgr.
to ensure all operational, system and service requirements **to the 3PL and operational changes are implemented and met (e.g.
ensure system release updates)
**Competencies**:
- **Strong expertise in DC-level technology infrastructure and supplementing systems experience**:
- **Functional competencies for supporting technology and system-related** operations and incidents
- ** Strong operational DC log.
expertise & process understanding**:
- ** Proactivity in problem-solving and hands-on attitude to resolving incidents**:
- ** Ability to understand system features and updates **within a given time frame as well as ability for knowledge transfer
- Strong **communication and coordination **skills and a **collaborative** mindset
**Key collaboration partners**:
- 3PL (external)
- 3PL-DC Mgr.
- 3PL DC Controlling Mgr.
- 3PL Transport Coord.
- 3PL-Advanced users (if exist)
- WR-Reg.
Implementation
- Retail Stores
**Qualifications** Knowledge & Experience**
- Managing and leading a team
- Experience in delivering results from projects
- Experience in problem solving
**Professional competences**
- Lead with a Growth Mindset
- Ability to influence decision makers and coach others, sometimes from a distance
- Have confidence & ability to make quick decisions with the customer in focus
**Personal drives & interests**
- You embrace diversity and understand it's what makes us strong
- Clearly demonstrate a customer first mindset
- Passionate about store colleague's needs to help them provide the best customer experience
- Strong strategic abilities and sees the bigger picture
- Take a holistic view of all components affecting store commerciality, setting the right priorities for yourself and the business
- View feedback as a source of information & are humble in light of success
**Additional Information**
This is a Full Time position based in the Warehouse in Casalpusterlengo (LO).
**Benefit**
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe.
- All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
- All our employees are included in our H&M Incentive Program - HIP.
You can read more about our H&M Incentive Program here.
- Electronic Ticket Restaurant for each working day of €6
- Supplementary health care for employees
**Inclusion & Diversity**
**Company Description**
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials.
Our business idea is fashion & quality at the best price in a sustainable way.
Learn more about H&M here.