About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Iconic elegance in Milan's most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan's Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.
About the role Four Seasons Hotel Milano and San Domenico Palace, Taormina, a Four Seasons Hotel - are looking for a high-performing Groups Sales Manager to join their team.
What you will do Our Sales Manager will report to our Director of Sales, will promote and sell to group segment in all markets except Americas, to generate hotel/resort awareness through direct phone sales, direct sales calls, fam trips and tradeshows. The successful candidate has an analytical mindset, excellent negotiation skills and strong decision-making abilities.
RESPONSIBILITIES Liaise and strengthen relationship with main accounts in order to drive business and increase fare market share
Utilize Various Prospecting Resources to solicit and secure new business on behalf of hotel.
Use company wide programs, sales developments, prospecting projects, Worldwide Sales offices customer events and reporting for business development.
Qualify group business to generate rooms and catering revenue to impact RevPar performance. Follow up on RFPs, prepare proposals and group contracts.
Create and execute account plans for assigned market territory to ensure maximum revenue and budgeted targets are achieved.
Collaborate with the appropriate Department in respect of group's special arrangements;
Collaborate with the Events and Conference & Services Team in making sure that prior to groups' arrival all departments have the most updated information in regards to group and event requirements.
Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections and fam trips.
Maintain thorough and complete product knowledge of FS hotel properties and in-depth understanding of comp set's Features/Advantages/Benefits.
Perform customer site inspections
Conduct sales calls to the assigned territories to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships.
Track and focus on conversion to ensure hotel revenue objectives are impacted and achieved.
Establish and maintain strong Golden hygiene including account creation, account traces, contact information, client email lists, bookings, etc. in accordance with Four Seasons standards.
Understand and maximize the utilization of all automated sales and reservations systems (Opera) involved with group business.
Participate in sales meetings and strategy meetings as required.
Respond and maintain effective correspondence with all potential and existing clients.
Produce and execute quarterly and annual action plans.
Participation and contribution to annual Marketing Plan including proposing and managing territory sales expenses and travel budgets
Assist the Senior Director of Marketing and the Director of Sales on special projects aiming to increase demand, productivity and profit.
What you bring Applicants are required to have at least three to five years in a Groups Sales Manager role
Cluster experience
Excellent negotiation skills and strong decision-making abilities
Creative and innovative approach to sales activities
Reading, writing and oral proficiency in Italian and English
Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, and Opera
What we offer: Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential
Schedule & Hours: This position is based at the Four Seasons Milan and we will offer a regular term contract.
You must possess the legal right to work in Italy and have fluency in English and Italian.
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