Group IT Team Lead Italy Functional area: Information Technology Country: Italy City: Milan Company name: Atlas Copco Italia S.r.l.
Date of posting: Oct 17, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more.
Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
As a Team Lead, you will manage the relationship, the demand, and coordinate service delivery as per agreed service portfolio in line with overall Atlas Copco IT strategy.
Main tasks: Lead and develop the Italian based IT team.
People evaluation and development.
Support all computers in Italy and rest of IT related assets.
Manage, deployment and maintenance of IT equipment (Azure resources, PCs, networks, local software and delivery of services).
Coordination on Service Desk services for Italy, monitoring service desk activity to ensure actions to resolve are completed within targets.
Ensure resolution of incidents within SLA.
Main service desk escalation point for the employees in Turkey.
Ensure incidents are resolved in a timely and effective manner.
Cooperate closely with other service Teams to ensure high quality support for the business including operational and continuous improvements.
Identify local business needs and translate them into business demands when applicable.
Lead local initiatives/projects when required and coordinate for a smooth delivery of regional or global projects into Italy.
To succeed you will need: Leadership and people management skills.
A customer centric individual who understands customers' needs and seeks to fulfill or exceed expectations.
A team player and natural diplomat who interacts and unites team members, customers, and all stakeholders.
A methodical and structured achiever who can plan, organize, prioritize, assess, adapt, and deliver the promise.
A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency.
A person who complies with our DNA: Commitment - Interaction - Innovation.
Fluent Italian and English speaker is a must.
Knowledge Experience: 4 years of experience as a first level service desk IT support with frequent customer contacts.
Smartphone usage (Android Apple) for basic end user support.
W11 Client.
Microsoft Office 365- Windows Server 2016 Administration (User and Printing services management).
End user Hardware support knowledge.
Basic networking knowledge and troubleshooting.
Fluent in English and Italian.
Workplace: Cinisello Balsamo (Milan, Turin) Diverse by nature and inclusive by choice Bright ideas come from all of us.
The more unique perspectives we embrace, the more innovative we are.
Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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