Sales Channels & Retail Excellence/Retail Excellence
Global Retail Training Development Manager At Ermenegildo Zegna, the talents and passion of our people are the pillars of our success. Which is why we're looking for a Global Retail Training Development Manager in Milan to contribute to our proud legacy and help shape our vibrant future.
What makes you, makes Zegna
The legacy of Zegna would not exist if it weren't for the unique skills of every person on our team; the makers, masters, designers, and doers. Everyone contributes.
BASIC PURPOSE OF THE JOB
As Zegna has successfully become a casual luxury Brand, our global retail biggest opportunity is to elevate the styling and selling skills of our team and the experience we deliver to our Guests, while keeping investing in outstanding product knowledge and retail team development.
The role will be responsible for creating, managing, and delivering high-quality training content while innovating the training offer across multiple formats ensuring a consistent approach in all phases: from learning objectives definition to content development and effectiveness monitoring.
Proven instructional design competencies, curriculum development, usage of learning authoring tools, and facilitation skills are required.
Knowledge and passion for the international luxury retail environment, cross-departmental project management skills, and the ability to work in partnership with different stakeholders will be essential for the success of the role.
Reporting to the Global Retail Capabilities Development Director, the person will be responsible for 2 resources.
Success of this role will be measured as well in UPT, NPS, and Sales increase.
What makes up your day
Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential.
In this role, you will: Lead a team of training content developers, responsible for design and development of training modules and programs to be delivered across multiple countries and cultures.Support the retail teams (Style Advisors and Store Management) in developing their Selling and Clienteling skills and ensure consistency across markets, co-designing training for all touchpoints of the Zegna Guest Experience, integrating market needs, feedback, and monitoring effectiveness.Proactively identify the sales training needs analyzing the outcome and monitoring the impact of every sale-related training program, with a data-informed approach.Actively collaborate with the Zegna Global Training Community, contributing to drive a community of global in-store training specialists, to ensure effective cascading and follow-up of training initiatives.Work with a strong project management mindset and approach to meet deadlines/costs and the different validation phases across the project's creation involving the right stakeholders and Subject Matter Experts (SME).Scout and deal with suppliers for specific projects which cannot be developed internally, taking into account the budget allocated and the training delivery methodology.Actively contribute to any training events organizations and animation. What makes you, makes our team
When you join Zegna, you join a team, working together to shape the future of our company. For this role, we're looking for someone with:At least 5 years of experience within the retail environment.Proven Retail Knowledge.Proven training development knowledge.Previous managerial experience.Energetic personality with strong engagement skills.Retail selling experience & Retail business needs knowledge.Mastery of principles of adult learning, teaching, and instruction for individuals and groups, and the measurement of training effects.Guest-centric mindset.Proven knowledge of Adult Learning Training Methodologies and measurement of training effectiveness.Proven experience of Instructional Design and Training assets development (including Rise, LMS, …).Video Editing/Photoshop skills are a plus.Project management skills.Communication, training, and facilitation skills.Ability to work in partnership.Agility & Flexibility in priorities management.Excellent communication skills coupled with cultural sensitivity necessary for addressing diverse audiences and work environments.Knowledge of English mandatory. Any additional language is a plus.Availability for business travels based on specific projects. What makes you, makes our legacy
Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand.
Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder's pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.
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