Global Retail Operations and Maintenance Manager
Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Overview: The Global Retail Operations and Maintenance Manager is a key position in supporting the retail markets in operating stores. Reporting to the Global Retail Excellence, Training, and Operations Director, this role will ensure retail needs are met to lead sales teams with a high level of operational support. Partnering with other departments to propose, support, and develop initiatives while ensuring consistency with the overall image of the Stella McCartney brand in accordance with the corporate guidelines.
Your Mission: Lead referents contact for each market on how to optimally operate the stores. Create, update, and maintain the Company Operations and Maintenance Handbook with global store policies and procedures. Supervise the Global Maintenance department, providing accurate projections on Store OPEX on time to the Finance and Retail department. Define the priorities in collaboration with Facilities, Retail, and Store Planning. Maximize the business potential of the store ensuring the good operational functions of all tools to facilitate transactions, deliveries are in line, and processes are clear and efficient for the store teams. Ensure efficiencies are found to optimize and reduce the OPEX spent and implement a procurement process of a minimum of 3 vendors. Annual process Uniform definition and implementation liaising with the Global merchandising and retail team and order placement for stores globally. Project manage store-related IT tools, training, and support with roll out - POS systems, in-store apps, shopper-track, and distance payment tools. Lead all stores maintenance, partnering with Store Planning and facility as well as Leadership teams to function as project manager for all store openings, refreshes, and renovations. Partner with Inventory and Internal Control to ensure processes to reduce shrink and account for accurate on-hand product availability. Responsible for any Ad-hoc projects assigned by the line manager, or ad-hoc business needs. Accountable for operational business performance and maintaining high standards of service, training, and development, regularly visiting the stores. Assisting on the After Sales process. Partner with third parties and logistics on warehousing, deliveries, shipping, and processes. Your Talent: Extensive operational experience; preferably from Luxury Retail. Must be customer service oriented with the ability to work in all environments. Comprehensive understanding of luxury retail experience and evolving shopper expectations. Trustworthy and discreet. Able to work autonomously, prioritizing the business needs of the stores, agile and problem-solving attitude. Excellent project management skills and the proven ability to multitask and prioritize in a fast-paced environment. Work with cross-functional stakeholders including IT, Security, Inventory, Store Planning, CRM, Finance, Logistics, After Sales, Facilities, ECOMM, H&S, and all Retail teams across EMEA, HK, JAPAN, and AMER, including Store teams. High level of attention to detail, organization, and ability to work in a team environment. Strong attention to detail with excellent organization, communication skills, both written & verbal, and proven ability to multi-task. Ability to take initiative and perform tasks in a self-sufficient manner with minimal oversight, consistently meeting goals and deadlines. Willingness and availability to travel as needed. Experience implementing large-scale change / transformational projects. Systems and Essentials: Strong Knowledge of: Microsoft Office, Excel, PowerPoint, Word, and Various Retail Applications. Strong Knowledge of payment processes, back-of-house and POS systems (Retail PRO, Stealth and BI cube or similar). We welcome people with disabilities and endeavour to make reasonable adjustments; if you do require such adjustments please let us know within 48 hours of your interview.
At Stella McCartney, we like to be bold. For us, this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity, and inclusion at the centre of everything we do.
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