For an international luxury hospitality company, we are hiring an
FRONT OFFICE MANAGER Main responsibilities: Responsible for Front Office effective management and Guest service delivery. Assist the Guest Relations Manager in creating a personalised relationship with the Guests and a tailor made experience for each one of them. Responsible for selection and development of direct reports and team members, monitoring performance and providing feedback; responsible for supporting direct reports in team selection, management and development. Responsible for leading the department in order to reach financial, quality and people objectives. Assure that all finance and department procedures are followed. Daily cooperation with Reservations to maximise occupancy and room revenue. Development of profit improvement ideas. Manage room allocation, review room availability status, front office accounting tasks; Coordination with Housekeeping & Manteinance to ensure that Guest's preferences and satisfaction are implemented. Support the Senior Management in handling all issues related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation. Responsible for suggesting inputs for Front Office budgeting and forecasting. Proactive in suggesting ideas to improve guest service and hotel profit. Requirement Fluent in Italian and English. Professional experience as Front Office Manager in 4/5 stars hotels; international experience preferred Preferable degree in hotel management Preferable evidence of self-development through specialized courses, conferences/workshops Knowledge of Hotel Management software such as Protel, Opera. Knowledge of the Microsoft Office package (Word, Excel, PowerPoint,). Based in Rome.
Alti Profili è una divisione di Umana S.p.A., Agenzia per il Lavoro - Aut. Min. Lav. Prot n. 1181 – SG del 13/12/2004. Ai sensi della normativa vigente, il presente annuncio è rivolto a candidati di entrambi i sessi (L. 903/77 e 125/91, D.lgs. 198/2006). Il trattamento dei dati personali dei candidati avverrà nel rispetto della vigente normativa in materia di protezione dei dati personali.