JOB DESCRIPTION At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward.
As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world.
To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.
We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.What You Can ExpectIn this position you will be responsible for the onsite technical service.
You will perform quarterly maintenance, on site repair and support initial installation of the ROSA© once the purchase has taken place by the hospital.
The Field Services Engineer plays a critical role in minimizing downtime, by providing direct and onsite technical support for our capital equipment.
In addition to the technical support the Field Service Engineer provides on time precise documentation of all service orders to our customers, manufacturing sites and Quality departmentHow You'll Create ImpactProvide direct first line support and troubleshooting through various communication channels (email/phone/app)Perform on-call emergency repairs for ROSA© on site in the assigned territory and occasionally through EMEAInvestigate product complaints to identify root cause analysis following established processesComplete administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes Manage quarterly scheduled preventive maintenance, upgrades and installations for the regional install baseDevelop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical departmentUnderstand and operate within standard and site-specific Operating Room protocol.Partner with sales representatives and clinical specialist to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service eventManage costs (e.g.
travel and expense, overtime, freight charges, etc.)
to deliver a high level of service at reasonable cost to the company.This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions"What Makes You Stand Out2+ years of experience of field support, engineering, or other customer facing function preferably with a medical device company Prior experience with Robotics or capital medical equipment preferredExcellent communication, organizational and customer relation skillsAbility to work without specific direction on daily activitiesProject management skills would be helpfulYour BackgroundMinimum of Associate Degree or Certificate of Higher Education in Electrical/Mechanical engineeringEOE/M/F/Vet/Disability
