This role is based 3 days a week on site at our customer's client and 1 day at their offices in Sienna. The rest of the week is flexible and operating from the office. The successful individual should be available and ready to travel across the region depending on business requirements. The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
What You Will Accomplish Together with Our Client: Provide service and customer support during field and in-house visits or dispatches.Manage all on-site installation, repair, maintenance, and test tasks.Diagnose errors or technical problems and determine proper solutions.Produce timely and detailed service reports.Ensure the timely and correct documentation of processes.Operate vehicles safely and use field automation systems.Follow all company's field procedures and protocols.Cooperate with the technical team and share information across the organization.Comprehend customer requirements and make appropriate recommendations/briefings.Contact customers concerning processes of the customer file.Build positive relationships with customers.What Will Convince Our Client: Technical degree in chemistry, biology, physical measurements, or similar.Minimum 2 years of proven field service experience.Ability to troubleshoot, test, repair, and service technical equipment.Ability to work flexible shifts and to adapt to changing work schedules.High customer orientation.Team spirit.Familiarity with mobile tools and applications.Good command of spoken and written English.What Our Client Offers: Our client's ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Opportunity for international career development: a global network offering seminars and training sessions, expert and manager career paths.
Open and highly collaborative culture: mutual support within teams and working as equals, team spirit, and international collaboration.Work-life balanceIntelligent working environment: working in smart buildings with the latest technology and equipment.
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