We are looking for an experienced Planner who will support the Operations Scheduling tasks of our Technical Support team across Europe.
Your role will be to identify, schedule and monitor the operations required to complete technical projects. You will be pro-actively communicating with the European team members, ranging from sales to technical and management profiles. You will be responsible for collecting order information, supply duties visibility and report results.
**Key responsibilities and tasks**:
**Operations Scheduling**:
- Organizes workflows by scheduling appointments.
- Manages logistics schedules of onsite technical visits and trainings.
- Handles technical schedules by maintaining personnel calendars.
- Arranging meetings, conferences, teleconferences, and travels.
- Uses internal tools, such as NetSuite, to store data and information.
- Provides reference by running queries and utilizing filters on the historical data.
**Team Communication**:
- Answers questions and provide visibility on the schedule.
- Refers inquiries to the internal personnel and handles assignments.
- Contributes to team effort by accomplishing related results as needed.
**Relationships Building**:
- Identifies and collects the information required to schedule technical operations, either from customers, partners, and OEMs.
- Once completed, collects feedback on technical operations and makes sure they are in line with the expected standards.
**Qualifications and Experience**
- High school diploma in communication science or European languages
- University degree/additional training courses in European languages
- Minimum of 2 years similar work experience in a previous scheduler role and/or in administrative roles
- Communication (verbal and written) skills in **Italian, English and German languages is essential**:
- Communication (verbal and written) skills in French and/or Spanish languages would be desirable
- Knowledge of travel logistics
- Proficiency in using Microsoft Office
- Knowledge of the NetSuite platform
**Personal Attributes**
- Strong organizational skills
- Positive can-do attitude
- Strong sense of pride and integrity
- Extreme attention to detail
- Team player
- Being able to work on multiple tasks and deadlines
- Hold a current driver's license
**About us**
SIGMANEST is part of the Sandvik Group - a high-tech and global engineering company offering products and services that enhance customer productivity, profitability and sustainability. In 2020, the Sandvik Group had approximately 37,000 employees and revenues of about 86 billion SEK.
Our customer commitment is to help expand their potential by providing smart software solutions that drive the future of manufacturing. With direct representation in over 15 countries and 100+ product resellers, our customer focus is supported by a worldwide team of consultative professionals and experienced product experts.
Product Portfolio
SigmaTEK Systems is the leading provider of innovative end-to-end CAD/CAM software solutions to help professional fabricators increase ROI by optimizing material utilization, machine motion, manpower, and data management. SigmaNEST is simply the best nesting software in the industry. With unmatched versatility and maximum scalability, the comprehensive product portfolio covers the full range of fabrication workflow; from quoting to shipping, including robust integration with a wide range of business systems.